Reservations Agent / Pre - Opening

Full time at a Laimoon Verified Company in Saudi Arabia

Posted on May 2, 2024

Job details

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.What will I be doingAs a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:Convert, quickly, inquiries into contracted businessRespond, positively, to sales inquiries to develop future sales leadsIdentify sales leads, as appropriateRespond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectationProvide prompt and efficient service while maintaining the hotels brand standardsWhat are we looking forA Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:A passion for delivering great customer serviceA highly professional telephone manner and excellent communication skillsOutstanding administration and organizational skillsIntermediate computer proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in a Reservations environmentTertiary qualifications, or other collegiate-level degreeWhat will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision âto fill the earth with the light and warmth of hospitalityâ unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Work LocationsHilton Riyadh OlayaScheduleFull-timeBrandHilton Hotels & ResortsJobCall Center and Reservations

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