Call Center Agent

Full time at a Laimoon Verified Company in Qatar

Posted on May 2, 2024

Job details

**We are Hiring!!!**

**Position**:Call Center Agent**

Must have 2 - 5 years' experience in Qatar

**Duration**: Permanent

**Salary**: Negotiable

**Duty Hours**: Daily 12:00pm to Night 01:00am (Shifts)

**Job location**: Mall of Qatar, Pearl, Souq Wakif

Abu Hamour, Tawar mall, Vendome mall,

Musheireb, Centro mall

**Duties and Responsibilities**:

1. Obtain client information and queries by answering telephone calls.

2. Handling Guest Complaints and forwarding to the concern team.

3. Handling Complaints related to failed booking with the help of IT, Accounts and Operations Department.

4. Handling Enquiries and Comments receiving through Website and Call Centre mail.

5. Communicating Offers and promotions through Calls, Mails and WhatsApp.

6. Communicating about the Policies and Facilities through Calls, Mails and WhatsApp.

7. Handling Customer satisfaction survey and communicating to the respective team.

8. Preparing Weekly Customer Satisfaction Survey report and sharing it with Marketing and Operations Team.

9. Handling Ticket Swap and Cancellation in coordination with respective Team as per the company policies.

10.Maintaining Customer Data base.

11.Handling Customer loyalty in coordination with Marketing and IT Department.

12.Managing Complaints related to Guest Loyalty.

**Skills Requirement**:

- Arabic & English speaking fluently

Local hiring only

Please submit CV with Valid QID

If you are Interested request to please share your updated resume

on WhatsApp 33036125, 5109 4690 for Further Process.

**Job Type**: Permanent

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 16/11/2023

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Hiring company

Confidential

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Call Center Agent

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