Job details
Inactive Customer Service Manager - Moving & Relocations : Title: Customer Service Manager - Moving & Relocations Experience: 5 to 7 Job Type: Full Time Employment Type: Permanent Job Status: Inactive Country: Qatar City: Doha Job Description & Role: •Direct and manage all activities related to delivery of effective customer service •Liaise with Team Supervisors and their teams to assure best customer experience •Responsible for department P&L results •Lead business development and execution of growth plans •Arrange department structure according to requirements to assure smooth operations •Define objectives, SMART targets and track performance of assigned team •Assign shipments and provide necessary support and training to the team •Identify business opportunities by identifying prospects, researching and analyzing cargo options. •Drive relationships with clients by providing support, information and positive customer service experience •Identify and implement potential service improvements or new services by considering current industry trends and market activities •Share best practices, organize training and facilitate development of the assigned team •Identify potential gaps in process and implement CAPA in collaboration with other stakeholders •Lead and role model a customer focused mindset across organization •Maintain close relationship with clients and provide KPI reports according to their requirements •Responsible for Monthly and Quarterly Business Review meetings with clients •Control quality service by establishing and enforcing organization standards •Build and own relationships with key partners and subcontractors Key Skills: - Logistics Management - Management - Operations Management Additional Requirements: •High School diploma or higher •Strong interpersonal skills with desire to help develop others •Exceptional management and communication skills •Previous experience of at least 5-7 years from a senior freight forwarding role is necessary •Proven experience in freight forwarding in GCC region •Excellent knowledge of air, ocean and road products •Knowledge of English language is necessary (Arabic is an advantage) •Experience with personal effect shipments is an advantage •Strong dispute and complaint resolution abilities •Flexibility on working time
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Hiring company
Confidential
-
Phone-Based Customer Service Apex LearningAED 75
AED 1,396Duration: Upto 6 Hours -
CRM - Customer Relationship Management Compliance CentralAED 47
AED 477Duration: Upto 3 Hours
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