Job details
Data Integration and Client Relations Coordinator
POSTED IN Full Time | JOB LOCATION Dubai Job Overview: As a Vendor Integration Specialist, you will play a crucial role in managing vendor interactions, ensuring seamless integration of vendor inputs into the application, and providing excellent customer service by handling client calls and addressing complaints. This position requires a balance of technical expertise, organizational skills, and effective communication to maintain positive relationships with both vendors and clients. Responsibilities:- Vendor Data Management: – Collect and process vendor inputs, ensuring accurate and timely data entry into the application. – Work closely with vendors to address any issues related to data submission, ensuring data quality and completeness.
- Application Integration: – Utilize technical tools and systems to integrate vendor data into the application. – Collaborate with the development team to troubleshoot and resolve any integration issues.
- Client Interaction: – Handle client calls in a professional and customer-focused manner. – Address client inquiries, provide product information, and offer solutions to any concerns or complaints.
- Complaint Resolution: – Investigate and resolve client complaints, coordinating with relevant teams to ensure timely resolution. – Implement proactive measures to prevent recurring issues and improve overall client satisfaction.
- Documentation and Reporting: – Maintain detailed records of vendor interactions, data integration processes, and client communications. – Generate reports on vendor performance and client feedback for continuous improvement.
- Collaboration: – Collaborate with cross-functional teams, including development, sales, and customer support, to enhance the overall customer experience. – Provide insights and feedback to improve application features and vendor interactions.
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Hiring company
Smart Hatch Solutions
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