Home United Kingdom Customer Service Advisor
Home United Kingdom Customer Service Advisor
Customer Service Advisor
Job details
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next. You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 9 months of being here
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
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Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE </p><p> </p><p> Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next. </p><p><p> You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. </p><p> </p><p> We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. 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advanced level.<br /> <br /> <strong>Key features of the customer service diploma level 3 course:</strong> <ul> <li>Lifetime access to the customer service diploma level 3 course</li> <li>No hidden fees, only pay the price of the course which includes exam fees.</li> <li>Recognised qualification upon successful completion of the course</li> <li>Study from anywhere, anytime, whenever it is convenient for you.</li> <li>Affordable and engaging e-learning study materials</li> <li>Study at your own pace from tablet, PC or smartphone</li> <li>Online tutor support when you are in need.</li> </ul> <br /> <strong>Who is this customer service diploma level 3 course for?</strong><br /> <br /> There is no experience or previous qualifications required for enrolment on this customer service diploma level 3 course. It is available to all students, of all academic backgrounds.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>1. Understanding Customer Service</strong><br /> <br /> Understanding Customer Service<br /> Identifying Customer Expectations<br /> Providing Excellent Customer Service<br /> <br /> <strong>2. Focusing on the Customer</strong><br /> <br /> Focusing on the Customer<br /> <br /> <strong>3. Customer Service and the Telephone</strong><br /> <br /> Customer Service and the Telephone<br /> <br /> <strong>4. Handling Complaints</strong><br /> <br /> Handling Complaints<br /> <br /> <strong>5. Enduring Stress</strong><br /> <br /> Enduring Stress<br /> <br /> <strong>6. Business Communication</strong><br /> <br /> Identifying Basic Communication Techniques<br /> Formal and Informal Communication<br /> <br /> <strong>7. 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Effective Energy Distribution</strong><br /> <br /> Energy Distribution <br /> Time Logs<br /> <br /> <strong>14. Working with Your Personal Style</strong><br /> <br /> Personal World View<br /> Strengths <br /> <br /> <strong>15. Building Your Toolbox</strong><br /> <br /> A Building Your Toolbox<br /> <br /> <strong>16. Establishing Your Action Plan</strong><br /> <br /> Establishing Your Action Plan <br /> <br /> <strong>17. Getting Started with Word</strong><br /> <br /> Navigate in Microsoft Word<br /> Create and Save Word Documents<br /> Manage Your Workspace<br /> Edit Documents<br /> Preview and Print Documents<br /> Customize the Word Environment<br /> <br /> <strong>18. Formatting Text and Paragraphs</strong><br /> <br /> Apply Character Formatting<br /> Control Paragraph Layout<br /> Align Text Using Tabs<br /> Display Text in Bulleted or Numbered Lists<br /> Apply Borders and Shading<br /> <br /> <strong>19. 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Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service .<br /> The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.<br /> <br /> <strong>Course Syllabus:</strong><br /> This course consists of following modules:<br /> Module 1 – What is Customer Service<br /> Module 2 – Telephone Techniques<br /> Module 3 – Dealing with Difficult Customers<br /> Module 4 – Solving Customers' Problems<br /> <br /> <strong>This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your ;</strong>', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service,Manager,Customer Service,Customer Service Team Leader', 'eligibility' => 'There is no particular entry requirement. 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Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE </p><p> </p><p> Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next. </p><p><p> You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. </p><p> </p><p> We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. </p><p><p><b> What’s in it for you?</b></p><p> </p><ul><li> A great starting salary of £23,504 rising to £24,064 after 9 months of being here </li><li> Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. </li></ul><ul><li> Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. </li><li> Volunteering days, so you can give back to your local community. </li><li> Optional Private Healthcare and Dental, to protect you and your family. </li></ul><p> </p><p> </p><p> On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. 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Hiring company
EE
-
Customer Service Diploma Level 3 London Institute of Business & ManagementAED 60
AED 624Duration: Upto 12 Hours -
Customer Services Course Oxford Home Study CollegeAED 115
AED 714Duration: 125 Hours
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