الصفحة الرئيسية المملكة المتحدة Customer Service Advisor
الصفحة الرئيسية المملكة المتحدة Customer Service Advisor
Customer Service Advisor
تفاصيل الوظيفة
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next. You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 9 months of being here
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Apply safely
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Notice (8): Use of undefined constant border - assumed 'border' [APP/View/Jobs/externalview.ctp, line 206]Code Context'title'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
border=>"0"
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Additional CPD Accredited Certificate with 70 CPD points available with no extra study.<br> Endorsed Call Centre Level 3 Certificate of Achievement. Discover what it takes to climb the ranks in a dynamic and enjoyable customer service environment, with this exclusive Level 3 Call Centre Training Certificate! Whether looking to advance an existing career or explore an exciting new career path, a endorsed distance learning program from Brentwood Open Learning College could make all the difference!<br> Call centre workers at all levels fulfil a role of unique importance. Serving as the very frontline representatives for the organisation as a whole, they are the first and often the only point of contact many customers encounter. As such, call centre employees carry the brand’s reputation and professional position squarely on their shoulders. Where outstanding service is provided, customers are left with a positive impression of the business as a whole. Meaning that the actions and attitudes of call centre staff have a direct impact on the success and performance of the the entire organization. While the very best call centre talent represents a priceless business asset, poor representation can jeopardise a brand’s perception and performance.<br> This exclusive Level 3 Call Centre Training Certificate is ideal for anyone interested in developing the strongest competencies and confidence in any call centre environment. Call centres continue to play a critical role in the daily operations of millions of organisations on a global basis. Whether looking to advance your own career or provide your employees with a beneficial and accessible opportunity for professional development, this endorsed course could prove invaluable.<br> Explore the possibilities with Brentwood Open Learning College and discover the benefits of dynamic distance learning!<br> <br> <strong>Course Outline</strong><br> <br> This insightful Call Centre Training Certificate is delivered across seven intensive yet accessible modules – each followed by an online assessment to test and verify your new skills and knowledge. Your tutor and the wider Brentwood Open Learning College team will provide you with the support you need at all times, to ensure you successfully complete each unit and the course as a whole.<br> <strong>Module 1 – Verbal Communication Techniques</strong> <ul> <li>Role of Body Language over phone</li> <li>Verbal Communication Techniques</li> <li>The four E’s of an effective telephone voice</li> <li>A Service Image</li> </ul> <strong>Module 2 – Who Are Your Customers?</strong> <ul> <li>Define the Customer and Client</li> <li>About Relationships</li> <li>To Serve and Delight</li> <li>Listening Skills</li> <li>Active Listening</li> <li>The Mission: To Listen</li> </ul> <strong>Module 3 – Asking the Right Questions</strong> <ul> <li>Open Questions vs. Closed Questions</li> <li>Probing Techniques</li> <li>Saying No Effectively</li> </ul> <strong>Module 4 – Sales by Phone</strong> <ul> <li>Benefits of Telemarketing</li> <li>Rapport Building</li> <li>Taking Messages</li> <li>Effective Messages</li> <li>Staying Out of Voice Mail Jai</li> <li>Closing down the Voice</li> <li>Cold and Warm Calls</li> </ul> <strong>Module 5 – Developing a Script</strong> <ul> <li>The Basic Script</li> <li>Sample Script</li> <li>Making the Script Yours</li> <li>Module 6 – Negotiation Techniques</li> <li>Handling Objections</li> <li>Closing the Sale</li> <li>The Changing Customer</li> <li>What the Customer Wants</li> <li>Negotiation Techniques</li> <li>Practicing Negotiation</li> <li>Phases of Negotiation</li> <li>Negotiation Made Easier</li> <li>High Impact Moments</li> </ul> <strong>Module 7 – Dealing with Difficult Customers</strong> <ul> <li>Dealing With Challenges Assertively</li> <li>Dealing With Difficult People</li> <li>Be a Problem Solver</li> <li>Customer Problem Solving</li> <li>The Fifth Critical Element – Measure It</li> <li>The Sixth Critical Element – Reinforce It</li> <li>Dealing With Stress</li> <li>Plus more</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Specialist,Customer Consultant,Customer Service Associate,Technical Support Specialist,Customer Service Agent,Client Relations Representative,Customer Relationship Manager,Call Centre Specialist,Client Service Representative', 'eligibility' => 'No particular entry requirement.<br /> Option 1<br /> Certificate in Call Centre QLS Level 3 endorsed by Quality Licence Scheme<br /> Certificate Fee: £85 + postal charges<br /> Option 2<br /> Certificate in Call Centre issued by CPD<br /> PDF Certificate - FREE<br /> Hard copy - £25 + postal charges<br /> Option 3<br /> CPD Accredited Certificate<br /> (PDF format)=£30<br /> (Hard copy)=£75 + postal charges<br /> *Postage Charges: National £9, International £15', 'school' => 'Brentwood Open Learning College', 'keywords' => 'Onlinemarketing,Marketing,Sales,Business,Customer Service, Call Centre Training', 'location' => 'Online', 'duration' => 'Upto 200 Hours', 'timing' => null, 'cost' => null, 'discount' => '90% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => 'Call Centre Training', 'boosted' => null, 'lang_code' => 'ar', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '94960', 'seeder_id' => '0', 'edited_seeder_id' => '43', 'edited_client_id' => '0', 'title' => 'Call Centre & Customer Service', 'external_link' => 'https://www.johnacademy.co.uk/course/call-centre-customer-service-training-course/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 9 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'John Academy', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '20', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '20', 'nondiscounted_base_price' => '260', 'currency' => 'GBP', 'discount' => '%95 خصم لعملاء ليمون!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => '<br /> Almost everyone knows how customer services can make or break any business. 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You will learn all the necessary skills, knowledge and information about call centre & customer service training in this ;<br /> <br /> <strong>COURSE CURRICULUM<br /> Call Centre & Customer Service Training Course</strong> <ul> <li> Module One – Getting Started</li> <li> Module Two – The Basics (I)</li> <li> Module Three – The Basics (II)</li> <li> Module Four – Phone Etiquette</li> <li> Module Five – Tools</li> <li> Module Six – Speaking Like a Star</li> <li> Module Seven – Types of Questions</li> <li> Module Eight – Bench marking</li> <li> Module Nine – Goal Setting</li> <li> Module Ten – Key Steps</li> <li> Module Eleven – Closing</li> <li> Module Twelve – Wrapping Up</li> </ul> <strong>Activities</strong> <ul> <li> Call Centre & Customer Service Training Course- Activities</li> </ul> <strong>Recommended Reading</strong> <ul> <li> Recommended Reading : Call Centre & Customer Service Training Course</li> </ul> <strong>Assessment and Certification: </strong><br /> Upon completion of the course, you will be required to sit an online multiple-choice test. 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You will learn all the necessary skills, knowledge and information about call centre & customer service training in this ;<br /> <br /> <strong>COURSE CURRICULUM<br /> Call Centre & Customer Service Training Course</strong> <ul> <li> Module One – Getting Started</li> <li> Module Two – The Basics (I)</li> <li> Module Three – The Basics (II)</li> <li> Module Four – Phone Etiquette</li> <li> Module Five – Tools</li> <li> Module Six – Speaking Like a Star</li> <li> Module Seven – Types of Questions</li> <li> Module Eight – Bench marking</li> <li> Module Nine – Goal Setting</li> <li> Module Ten – Key Steps</li> <li> Module Eleven – Closing</li> <li> Module Twelve – Wrapping Up</li> </ul> <strong>Activities</strong> <ul> <li> Call Centre & Customer Service Training Course- Activities</li> </ul> <strong>Recommended Reading</strong> <ul> <li> Recommended Reading : Call Centre & Customer Service Training Course</li> </ul> <strong>Assessment and Certification: </strong><br /> Upon completion of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and the results will be given to you immediately. Before sitting your final exam you will have the opportunity to test your proficiency with a mock exam. 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Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE </p><p> </p><p> Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next. </p><p><p> You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. </p><p> </p><p> We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. </p><p><p><b> What’s in it for you?</b></p><p> </p><ul><li> A great starting salary of £23,504 rising to £24,064 after 9 months of being here </li><li> Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. </li></ul><ul><li> Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. </li><li> Volunteering days, so you can give back to your local community. </li><li> Optional Private Healthcare and Dental, to protect you and your family. </li></ul><p> </p><p> </p><p> On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?</p>', 'course_qualifications' => null, 'global_location_id' => '226', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '132663', 'company_name' => 'EE', 'external_apply_url' => 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$page_description = 'Apply to Customer Service Advisor jobs in EE in United Kingdom.Find similar vacancies, jobs and salary information in United Kingdom.' $locationForTitle = 'United Kingdom' $currentJobCity = array( 'id' => '226', 'display_name' => 'United Kingdom', 'name_ar' => null, 'country_id' => '74', 'Country' => array( 'name' => 'United Kingdom', 'id' => '74', 'slug' => 'united-kingdom', 'code' => 'GB' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '60209', 'title' => 'EE', 'slug' => 'ee' ), 'CompanyPageTranslation' => array( 'id' => null, 'company_page_id' => null, 'title' => null, 'slug' => null, 'summary' => null, 'description' => null, 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'company_matching_keywords' => null, 'draft' => null, 'lang_code' => null ) ) $location = 'United Kingdom' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 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'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/ar/united-kingdom/Customer ' $csaKeywords = array( (int) 0 => 'Customer Service Advisor' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'united-kingdom' $jobLocName = 'United Kingdom' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/43023927' $companyName = ' at EE' $twitterText = 'Hiring now! Customer Service Advisor at EE. Please apply or share https://jobs.laimoon.com/jobs/externalview/43023927' $emailText = 'Hiring now! Customer Service Advisor at EE. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43023927' $sCompanyName = false $csaSearchKey = 'Customer Service Advisor' $jobDetails = 'تفاصيل الوظيفة' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'EE'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
الشركة المعلنة عن الوظيفة
EE
-
Call Centre Training Brentwood Open Learning College139 درهم
1,506 درهممدة الدورة التدريبية: Upto 200 Hours -
Call Centre & Customer Service John Academy93 درهم
955 درهممدة الدورة التدريبية: Upto 9 Hours
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