Performance Analyst - Facilities Management
Job details
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description •
- Monitoring Key Performance Indicators (KPIs)
- Track and analyze the KPIs for all the contract that the company is managing.
- Collect, organize, and analyze data related to Service Providers performance to identify trends and areas for improvement.
- Conduct regular reviews and evaluations of Service Provider performance to ensure compliance with contractual requirements.
- Collaborate with project leads and other department to identify opportunities for improving efficiency and enhancing service delivery.
- Work with operation teams to develop and implement performance improvement plans based on data analysis and results.
- Ensure that the operations comply with regulatory requirements, industry standards, and organizational policies and procedures.
- Offer recommendations to management based on data analysis and performance evaluations to support decision-making and continuous improvement initiatives.
- Provide training and support to operation team on performance measurement methodologies, data collection techniques, and best practices for performance optimization.
- Support the company and client in internal and external audits.
- Create reports, dashboard, and presentations for senior management and client as appropriate.
- Bachelor’s degree in facilities management, engineering, or a similar field.
- 6-8 years of experience as a performance analyst, or similar.
- Capable of professionally managing confidential information
- Demonstrates the highest ethical standards when dealing with customers, contractors, and colleagues.
- Excellent analytical skills, attention to detail, and ability to reconcile accounts accurately and timely.
- Confidence and commitment to providing a high quality, professional service.
- Excellent written and verbal communication.
- Ability to work under pressure, manage multiple tasks, and meet deadlines.
- Ability to prioritize tasks.
- Ability to work well independently as well as the ability to work well with stakeholders.
- Proficient in Microsoft Office.
- Ability to provide backup support for other department’s staff.
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