Technical Training Manager

Full time at Pitstop UAE in UAE

Posted on April 3, 2024

Job details

Reporting to General Manager Core Responsibilities

Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence
Conduct technical training and performance reviews of team members and identify areas of improvement.
Ensure standard operating procedures and guidelines are in place.
Ability to identify strengths and weaknesses of team members and suitably make changes if required.
Monitors current/backdated/warranty/repeat jobs to ensure the team follows the set process. This includes reviewing job cards and other documentation to justify warranty/repeat claims and facilitate smooth processing.
Evaluate the case concerning customer complaints, prior warranty repairs, etc.
Periodic training for the team explaining the process and work operation steps for each activities.
Must be intuitive and be proactive to take effective steps in case of critical issues.
Task allocation and performance evaluation of team members.
Resource management skills and ability to handle complex/sensitive issues.
Encourage team interaction, boost employee motivation, and appreciate team contribution.
Ability to match tasks with opportunities for development so that employee potential is utilized to the maximum.
Present weekly, monthly, and annual reports to Management as per Management Requirements.,
Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time
Arrange for resources and help in solving technical problems as and when needed.
Do the balancing act of managing technical processes and teams along with using his technical skills to provide the necessary environment for project success.
Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution.
Delegate and allocate responsibilities efficiently to applicators end to end.
Investigate and report any technical issue reported by the customer or service team.
Display a good understanding of the organization's mission, goals, and strategies in daily work.
Coordinate with customer services representatives, Sales Advisors, and other departments related to ensuring that they have all related information as customers’ requirements.
Report to the management while visiting different sites, sending a report for each visited site.

Candidate Specifications

High automotive technical certification or bachelor’s in automotive engineering.
Minimum 10-15 years’ experience in a related field
Able to work both independently and within a team to analyze a problem logically, identify the root cause and document the results

Please note only shortlisted candidates will be contacted. Thank you for your interest in joining us!#J-18808-Ljbffr

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Pitstop UAE

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Technical Training Manager

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Pitstop UAE

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