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Home Saudi Arabia DESK SUPPORT ENGINEER

DESK SUPPORT ENGINEER

Full time at a Laimoon Verified Company in Saudi Arabia
Posted on March 27, 2024

Job details

Job Objectives:

  • Keep up with necessary IT helpdesk functions, such as maintaining all computer systems, software and network tools.
  • Maintain and monitor all desk devices condition.
  • Maintain and manage Voice over IP system.
  • Maintain IT assets.
Job Responsibilities:
  • Oversee the endpoint devices (PC, Laptop, IP devises, etc.).
  • Support endpoint hardware and software for employees and customers.
  • Creation, deployment and maintenance of endpoint images.
  • Maintain integration between endpoint computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.)
  • Apply software patches software updates to end point computers and devices.
  • Maintain and troubleshoot IT equipment like laptops PC, printers, and related input and output devices.
  • Apply the preventive/routine maintenance to the endpoint devices.
  • Maintain and manage file and print servers.
  • Randomly audit end point devices and check security compliance.
  • Manage windows server update service and ensures automatic updates.
  • Monitor and manage network interfaces on the access layer network devices.
  • Monitor antimalware servers and prepare end point protection reports.
  • Manage Active directory users and computers that are delegated by the IT team lead.
  • Implementation of and compliance with IT security standards for endpoint devices.
  • Manage physical security for employees and devices as per operational standards.
  • Support security team in deployment of CCTV devices and cameras.
  • Receive IT incident reporting from employees by phone, email, or any communication system.
  • Respond and update IT tickets on the IT ticketing system.
  • Escalate issues to the next level of support, if necessary, as per ITIL standards.
  • Maintain user’s accounts and mailboxes for employees and devices.
  • Prepare daily, weekly and monthly reports related to end point devices or user accounts.
  • Work in one of three shifts along the working day to cover the business requirements.
  • Handles any additional duties as directed by the IT Team lead.
Reporting Line : IT Team Leader Nationality : Saudi ONLY Salary Offer : SAR 10,000 – SAR 14,500 Skills Education & Experience:
  • Bachelor's degree in technology, computer science (OR any related fields).
  • 2+ years of IT experience.
Technical Skills:
  • Installation and maintaining domain network environment.
  • Conduct IT Training for new joiners to be familiar with standard office applications.
  • Maintaining IT Manuals.
  • Assisting the IT Team Leader in technical fault analysis and troubleshooting.
  • Communicating with staffs on all aspects of IT.
  • Monitoring and managing desktop systems security and alerts.
Skills (Preferred):
  • Knowledge of Microsoft system administration.
  • Professional IT certifications (CCNA, MCSA, ITIL, any other certifications)
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