Home Saudi Arabia DESK SUPPORT ENGINEER
Home Saudi Arabia DESK SUPPORT ENGINEER
DESK SUPPORT ENGINEER
Job details
Job Objectives:
- Keep up with necessary IT helpdesk functions, such as maintaining all computer systems, software and network tools.
- Maintain and monitor all desk devices condition.
- Maintain and manage Voice over IP system.
- Maintain IT assets.
- Oversee the endpoint devices (PC, Laptop, IP devises, etc.).
- Support endpoint hardware and software for employees and customers.
- Creation, deployment and maintenance of endpoint images.
- Maintain integration between endpoint computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.)
- Apply software patches software updates to end point computers and devices.
- Maintain and troubleshoot IT equipment like laptops PC, printers, and related input and output devices.
- Apply the preventive/routine maintenance to the endpoint devices.
- Maintain and manage file and print servers.
- Randomly audit end point devices and check security compliance.
- Manage windows server update service and ensures automatic updates.
- Monitor and manage network interfaces on the access layer network devices.
- Monitor antimalware servers and prepare end point protection reports.
- Manage Active directory users and computers that are delegated by the IT team lead.
- Implementation of and compliance with IT security standards for endpoint devices.
- Manage physical security for employees and devices as per operational standards.
- Support security team in deployment of CCTV devices and cameras.
- Receive IT incident reporting from employees by phone, email, or any communication system.
- Respond and update IT tickets on the IT ticketing system.
- Escalate issues to the next level of support, if necessary, as per ITIL standards.
- Maintain user’s accounts and mailboxes for employees and devices.
- Prepare daily, weekly and monthly reports related to end point devices or user accounts.
- Work in one of three shifts along the working day to cover the business requirements.
- Handles any additional duties as directed by the IT Team lead.
- Bachelor's degree in technology, computer science (OR any related fields).
- 2+ years of IT experience.
- Installation and maintaining domain network environment.
- Conduct IT Training for new joiners to be familiar with standard office applications.
- Maintaining IT Manuals.
- Assisting the IT Team Leader in technical fault analysis and troubleshooting.
- Communicating with staffs on all aspects of IT.
- Monitoring and managing desktop systems security and alerts.
- Knowledge of Microsoft system administration.
- Professional IT certifications (CCNA, MCSA, ITIL, any other certifications)
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Hiring company
Confidential
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