Director of Events Management
Full time
at marriott international
in
UAE
Posted on January 17, 2024
Job details
Job Number 23219148 Job Category Event Management Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Role summary: Functions as the strategic business leader of Event Management, including the departments of Event Planning and Group Housing. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all hotel events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Key Responsibilities:
- Develops an Event Planning strategy that is aligned with the brand’s business strategy and leads its execution.
- Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team).
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Identifies key drivers of business success and keeps team focused on the critical few to achieve results.
- Ensures integration of departmental goals in game plans.
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Researches and analyzes new products, pricing and services of competition.
- Introduces ideas to leadership team to enable property to remain competitive.
- Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
- Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
- Ensures the hotel is appraised of all groups that will impact hotel operations.
- Works directly with major groups when high profile and financial impact will be significant (limited instances).
- Oversees event planning team (BEO/Resume writers).
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the hotel.
- Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
- Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
- Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
- Works with culinary team to ensure compliance with food handling and sanitation standards.
- Adaptability –Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities;and communicates the need for change in a positive way that encourages commitment.
- Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way andinfluences others to accept a point of view, gain consensus, or take action.
- Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparinginformation to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good firstimpression and represents the company in alignment with its values.
- Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion ofcommon goals while fostering cohesion and collaboration among team members.
- Driving for Results - Focuses and guides others in accomplishing work objectives.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes andarranges work requirements self and/or others to accomplish goals and ensure work is completed.
- Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
- Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistentwith the company’s service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
- Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needsand/or support the goals of an organizational unit.
- Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed toaccomplish work objectives.
- Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, andproperty financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manageeveryday business operations and generate innovative solutions to approach function-specific work challenges.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software,Internet browsers, etc.)
- Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way thatallows one to solve work-related issues.
- Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
- More than 5 years of Events Operations or Events Management at Conference Hotel or Resort.
- Existing Experience of at least 1 year as Head of the department.
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