Field Support Engineer

at Knewin in UAE

Posted on January 10, 2024

Job details

Location: Abu Dhabi, United Arab Emirates In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi’s airport. JOB OBJECTIVE The role of the Field Support Engineer is to provide excellent assistance to subcontractors and to our customers through performing/overseeing engineering and technical support and training, preventative and corrective maintenance, inspections and securing a high level of performance of the radars needs and performance. The role may involve working at overseas location(s) in support of the Customer deployment team or frequently at remote client locations and may involve being exposed to inhospitable climatic conditions. ROLES & RESPONSIBILITIES

Attend the training sessions in UAE for our customer’s operators and maintainers
Perform Preventive & Corrective Maintenance
Prepare and follow up various inspections
Oversee the tasks performed by the maintenance staff
Monitor that correct services and repair procedures are implemented and advice as necessary
Utilize technical publications and embedded training to develop on-the-job-training procedures
Support the development of the operational capabilities
Provide to our customer Technical support
Provide support on site deployment/installation
Assist in the implementation of new software patches received from THALES or subcontractor/s and reviews results with supervisors for necessary following up
Oversee supply chain activities to maintain KPIs within limits
Report to LMW Manager
Perform other related duties as required.

This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels. WORK EXPERIENCE REQUIREMENTS

One (1) year of line maintenance experience preferred
Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer
Able to read and interpret blueprints, wiring diagrams, and follow written procedures and instructions
Demonstrated technical aptitude along with basic computer skills
Prior experience in installing electronic and/or mechanical systems
Experience in using Computer and other office equipment
Experience in using Digital Multi-meter and mechanical tools

QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS

Bachelor’s Degree in Telecommunications/Electronics Experience in Radar or Radio Technology

PREFERRED SKILLS

Excellent customer service skills
Intermediate ability to use Microsoft Office programs including but not limited to, Outlook Word, Excel, Access and PowerPoint.
Excellent initiative, interpersonal and communication skills
Autonomy, excellent verbal and written skills in English
Ability to adapt to changing conditions and directions
Ability to summarize and effectively present information to Manager and Customers
Ability to work on complex problems scope and analyze data/situations
Ability to crawl, bend, kneel, climb, and stop frequently in confined spaces
Ability to work under pressure in a fast-paced team environment while maintaining accuracy and efficiency
Will be required to demonstrate comprehensive knowledge in Electricity/Electronics
Must speak, read and write English fluently
Regular attendance and punctuality is required
Must possess and maintain a valid Driver License
Intermediate computer skills with previous exposure to a Computerised Maintenance Management System

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!#J-18808-Ljbffr

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Home UAE Field Support Engineer

Field Support Engineer

Job details

Apply safely

Hiring company

Knewin

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