Junior Sales Executive
Posted on January 10, 2024Job details
- Develop product knowledge by keeping up to date with service and product offerings
- Sales of products and services in the Store
- Providing product and service information to the customers
- Proactively demonstrate services to customer
- Sell products and services to customers according to customer needs
- Ensure process adherence in all transactions
- Use range of tools and techniques available to structure and manage different types of customers and close sales (internet, marketing material, interactive areas and tools)
- Ensure Retail Customer Journey is implemented as per Management
- Follow, ensure& adhere to WFM report
- Collect payments from customers in a secure and orderly manner
- Respond to customer enquiries, finding the correct answers by consulting systems and other records
- Assist subscribers in maintaining and updating customer accounts
- Assist subscribers with billing enquiries and collect payments against bills
- Handle issues and customer complaints, solving problems, logging complaints in system and escalating the issues to Team Leaders if required
- Adhere to company standards in all activities and tasks
- Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations
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