Operations Manager

at a Laimoon Verified Company in Saudi Arabia

Posted on January 9, 2024

Job details

Operations Manager We are looking for an Operations Manager who will be directly responsible for site leadership and management of all operational aspects of the sites in the region. The primary objectives of the AM/MRO Operations Manager are to drive the establishment and delivery of market-leading response and customer service capability with a focus on operational execution. This position is responsible for site operational planning, driving the customer experience, repair scope creation, and manufacturing at the region sites. In addition, the AM/MRO Operations Manager has responsibility for the Field Service Group with the manager of this group reporting directly to him. He/she will drive programs to support safety, quality, and operational excellence at the sites. These will be measured and monitored with monthly KPIs including TRR/LTA, OTD, Past Due Backlog, AMP cycle-time repair quotations, direct labor utilization, estimate accuracy, and Warranty. The company offers excellent benefits! Your Role:

Drive site metrics for Year Over Year improvement in Safety, Quality, Operational Excellence, and Customer Experience.
Enforce uncompromising Safety and Quality expectations by holding sites accountable to adhere to safety standards at all times.
Foster and reward a safety-first culture where everyone understands and owns their role. Drive the development of a mature safely culture with a focus on maintaining high safety standards and performance for the site.
Prepare and execute an operations plans for the sites that include labor absorption, cost management, quality, efficiency improvements, facility maintenance, and capital management.
Achieve an industry-leading customer service, focused on delivering improved customer experience with excellent response times and best-in-class quality.
Select, train, review, motivate and manage personnel for the efficient performance of assigned duties and growth of the sites.
Establish succession planning and a direct labor development program.
Recruiting, hiring, training, and counseling site personnel.
Ensure proper coordination and interface with Sales, Commercial Operations, Operations, Finance, and other functional stakeholders within the region is occurring at both an individual and team level, to promote collaboration and clear communication on all applicable orders, policies and procedures, and other functional initiatives.
Other duties as assigned.

Your Profile:

BS in Mechanical, Chemical or Industrial Engineering preferred or BA Degree in relevant field and 8-10 years relevant experience. MBA is a plus.
Relevant experience in the manufacturing industry of which must include some operations management and supervision preferably in process equipment repair and service environment.
Experience in manufacturing process improvement tools like Kaizen, Lean, 6-sigma, CIP, 6S etc. and quality management systems (ISO).
Experience in a leading and instructional working style which has encouraged team-oriented process, values communication, participation and involvement of others with exposure to mentorship of employees and management training

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Operations Manager

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Hiring company

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