Job details
Job Description
We are seeking dedicated and enthusiastic individuals to join our team as a Customer Support Agent for our USA Accounts working in Cairo, Egypt. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, answers to users questions, assisting users by troubleshooting problems. Salary and Benefits:- Higset salaray in the whole indusrty.
- Full Paid training.
- 24h transportation.
- Lavish monthly bonus and overnight allowance.
- Gym discount & Business Sim Card
- Promotion opportunities in 6 months.
- Medical & social insurance.
- Supportive of your career and professional development
Job Requirements
Qualifications :- Fluent English speakers (B2-C1).
- Flexibility with night and overnight shifts.
- Graduates & dropouts are welcome.
- On-site position in New Cairo - Fifth Settlement.
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'production', 'langUrlPrefix' => '', 'langUrl' => 'https://jobs.laimoon.com/', 'themeUrl' => 'https://jobs.laimoon.com/', 'siteUrl' => 'https://jobs.laimoon.com/', 'staticUrl' => 'https://cdn.laimoon.com/jobs/', 'langCode' => 'en', 'pageScripts' => array( (int) 0 => 'page_script' ), 'pageName' => 'externalview', 'courseUrl' => 'https://courses.laimoon.com/', 'onlineCourses' => array( (int) 0 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ), (int) 1 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '39308056', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Support 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Additional CPD Accredited Certificate with 70 CPD points available with no extra study.<br> Endorsed Call Centre Level 3 Certificate of Achievement. Discover what it takes to climb the ranks in a dynamic and enjoyable customer service environment, with this exclusive Level 3 Call Centre Training Certificate! Whether looking to advance an existing career or explore an exciting new career path, a endorsed distance learning program from Brentwood Open Learning College could make all the difference!<br> Call centre workers at all levels fulfil a role of unique importance. Serving as the very frontline representatives for the organisation as a whole, they are the first and often the only point of contact many customers encounter. As such, call centre employees carry the brand's reputation and professional position squarely on their shoulders. Where outstanding service is provided, customers are left with a positive impression of the business as a whole. Meaning that the actions and attitudes of call centre staff have a direct impact on the success and performance of the the entire organization. While the very best call centre talent represents a priceless business asset, poor representation can jeopardise a brand's perception and performance.<br> This exclusive Level 3 Call Centre Training Certificate is ideal for anyone interested in developing the strongest competencies and confidence in any call centre environment. Call centres continue to play a critical role in the daily operations of millions of organisations on a global basis. Whether looking to advance your own career or provide your employees with a beneficial and accessible opportunity for professional development, this endorsed course could prove invaluable.<br> Explore the possibilities with Brentwood Open Learning College and discover the benefits of dynamic distance learning!<br> <br> <strong>Course Outline</strong><br> <br> This insightful Call Centre Training Certificate is delivered across seven intensive yet accessible modules - each followed by an online assessment to test and verify your new skills and knowledge. Your tutor and the wider Brentwood Open Learning College team will provide you with the support you need at all times, to ensure you successfully complete each unit and the course as a whole.<br> <strong>Module 1 - Verbal Communication Techniques</strong> <ul> <li>Role of Body Language over phone</li> <li>Verbal Communication Techniques</li> <li>The four E's of an effective telephone voice</li> <li>A Service Image</li> </ul> <strong>Module 2 - Who Are Your Customers?</strong> <ul> <li>Define the Customer and Client</li> <li>About Relationships</li> <li>To Serve and Delight</li> <li>Listening Skills</li> <li>Active Listening</li> <li>The Mission: To Listen</li> </ul> <strong>Module 3 - Asking the Right Questions</strong> <ul> <li>Open Questions vs. Closed Questions</li> <li>Probing Techniques</li> <li>Saying No Effectively</li> </ul> <strong>Module 4 - Sales by Phone</strong> <ul> <li>Benefits of Telemarketing</li> <li>Rapport Building</li> <li>Taking Messages</li> <li>Effective Messages</li> <li>Staying Out of Voice Mail Jai</li> <li>Closing down the Voice</li> <li>Cold and Warm Calls</li> </ul> <strong>Module 5 - Developing a Script</strong> <ul> <li>The Basic Script</li> <li>Sample Script</li> <li>Making the Script Yours</li> <li>Module 6 - Negotiation Techniques</li> <li>Handling Objections</li> <li>Closing the Sale</li> <li>The Changing Customer</li> <li>What the Customer Wants</li> <li>Negotiation Techniques</li> <li>Practicing Negotiation</li> <li>Phases of Negotiation</li> <li>Negotiation Made Easier</li> <li>High Impact Moments</li> </ul> <strong>Module 7 - Dealing with Difficult Customers</strong> <ul> <li>Dealing With Challenges Assertively</li> <li>Dealing With Difficult People</li> <li>Be a Problem Solver</li> <li>Customer Problem Solving</li> <li>The Fifth Critical Element - Measure It</li> <li>The Sixth Critical Element - Reinforce It</li> <li>Dealing With Stress</li> <li>Plus more</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Service Specialist,Customer Consultant,Customer Service Associate,Technical Support Specialist,Customer Service Agent,Client Relations Representative,Customer Relationship Manager,Call Centre Specialist,Client Service Representative', 'eligibility' => 'No particular entry requirement.<br /> Option 1<br /> Certificate in Call Centre QLS Level 3 endorsed by Quality Licence Scheme<br /> Certificate Fee: £85 + postal charges<br /> Option 2<br /> Certificate in Call Centre issued by CPD<br /> PDF Certificate - FREE<br /> Hard copy - £25 + postal charges<br /> Option 3<br /> CPD Accredited Certificate<br /> (PDF format)=£30<br /> (Hard copy)=£75 + postal charges<br /> *Postage Charges: National £9, International £15', 'school' => 'Brentwood Open Learning College', 'keywords' => 'Onlinemarketing,Marketing,Sales,Business,Customer Service, Call Centre Training', 'location' => 'Online', 'duration' => 'Upto 200 Hours', 'timing' => '', 'cost' => null, 'discount' => '90% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Call Centre Training', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '131803', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => '9056', 'title' => 'Customer Service Manager', 'external_link' => 'https://www.oneeducation.org.uk/course/customer-service-manager-2/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 3 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'One Education', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '20', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '27', 'nondiscounted_base_price' => '540', 'currency' => 'GBP', 'discount' => '95% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => 'The <strong>Customer Service Manager</strong> is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain an accredited certificate after completing the course. Enroll now for a limited-time discounted price.<br /> <br /> Like all the courses of One Education, this <strong>Customer Service Manager Course</strong> is designed with the utmost attention and thorough research. All the topics are broken down into easy-to-understand bite-sized modules that help our learners to understand each lesson very easily.<br /> <br /> We don't just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with the tutor <br /> Our expert instructors are always available to answer all your questions and make your learning experience exquisite.<br /> <br /> After completing the <strong>Customer Service Manager Course</strong>, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.<br /> <br /> If you want to learn about this topic and achieve certifications, you should consider this Customer Service Manager Course from One Education.<br /> <br /> There are no hidden fees or exams We are very upfront and clear about all the costs of the course.<br /> <br /> <br /> <strong>Customer Service Manager Course Curriculum</strong> <ul> <li>Customer Service Manager</li> <li>Who We Are and What We Do</li> <li>Establishing Your Attitude</li> <li>Identifying and Addressing Customer Needs</li> <li>Generating Return Business</li> <li>In-Person Customer Service</li> <li>Giving Customer Service over the Phone</li> <li>Providing Electronic Customer Service</li> <li>Recovering Difficult Customers</li> <li>Understanding When to Escalate</li> </ul> <strong>Description</strong><br /> <br /> Here at One Education, we put our heart and soul into every single course we design. 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Enjoy this expertly made course from One Enroll now!<br /> <br /> Why People Love And Enrol In The Customer Service Manager - CPD Accredited Course From One Education <ul> <li>Instantly accessible CPD-accredited certificate on successful completion of this Customer Service Manager - CPD Accredited Course</li> <li>24/7 access to the course for 12 months</li> <li>Study at your own pace</li> <li>No hidden fees or exam charges</li> <li>Full Tutor support on weekdays (Monday - Friday)</li> <li>Efficient assessment and instant results</li> </ul> <br /> <strong>Why study this Customer Service Manager course</strong><br /> <br /> Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.<br /> <br /> <strong>Who is This Customer Service Manager course for?</strong><br /> <br /> This Customer Service Manager Course is ideal for <ul> <li>Students</li> <li>Recent graduates</li> <li>Job Seekers</li> <li>Anyone interested in this topic</li> <li>People already working in this field and want to polish their knowledge and skill.</li> </ul> <strong>Career Path in Customer Service Management </strong><br /> <br /> This Customer Service Manager Course will help you procure a job in the relevant field and will allow you to advance your career. 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You will learn from industry experts and obtain an accredited certificate after completing the course. Enroll now for a limited-time discounted price.<br /> <br /> Like all the courses of One Education, this <strong>Customer Service Manager Course</strong> is designed with the utmost attention and thorough research. All the topics are broken down into easy-to-understand bite-sized modules that help our learners to understand each lesson very easily.<br /> <br /> We don't just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with the tutor <br /> Our expert instructors are always available to answer all your questions and make your learning experience exquisite.<br /> <br /> After completing the <strong>Customer Service Manager Course</strong>, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.<br /> <br /> If you want to learn about this topic and achieve certifications, you should consider this Customer Service Manager Course from One Education.<br /> <br /> There are no hidden fees or exams We are very upfront and clear about all the costs of the course.<br /> <br /> <br /> <strong>Customer Service Manager Course Curriculum</strong> <ul> <li>Customer Service Manager</li> <li>Who We Are and What We Do</li> <li>Establishing Your Attitude</li> <li>Identifying and Addressing Customer Needs</li> <li>Generating Return Business</li> <li>In-Person Customer Service</li> <li>Giving Customer Service over the Phone</li> <li>Providing Electronic Customer Service</li> <li>Recovering Difficult Customers</li> <li>Understanding When to Escalate</li> </ul> <strong>Description</strong><br /> <br /> Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. We aim always to provide value to our learners with quality courses.<br /> <br /> Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Customer Service Manager Course.<br /> <br /> The certification that you will receive upon completing this <strong>Customer Service Manager </strong>Course will help to boost your resume and will help you stand out among your peers in the competitive job market.<br /> <br /> Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Enroll now!<br /> <br /> Why People Love And Enrol In The Customer Service Manager - CPD Accredited Course From One Education <ul> <li>Instantly accessible CPD-accredited certificate on successful completion of this Customer Service Manager - CPD Accredited Course</li> <li>24/7 access to the course for 12 months</li> <li>Study at your own pace</li> <li>No hidden fees or exam charges</li> <li>Full Tutor support on weekdays (Monday - Friday)</li> <li>Efficient assessment and instant results</li> </ul> <br /> <strong>Why study this Customer Service Manager course</strong><br /> <br /> Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.<br /> <br /> <strong>Who is This Customer Service Manager course for?</strong><br /> <br /> This Customer Service Manager Course is ideal for <ul> <li>Students</li> <li>Recent graduates</li> <li>Job Seekers</li> <li>Anyone interested in this topic</li> <li>People already working in this field and want to polish their knowledge and skill.</li> </ul> <strong>Career Path in Customer Service Management </strong><br /> <br /> This Customer Service Manager Course will help you procure a job in the relevant field and will allow you to advance your career. 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You will be the first point of contact for customers, assisting them with inquiries, resolving issues, answers to users questions, assisting users by troubleshooting problems. </p><p><b> Salary and Benefits: </b></p><ul><li> Higset salaray in the whole indusrty. </li><li> Full Paid training. </li><li>24h transportation. </li><li> Lavish monthly bonus and overnight allowance. </li><li> Gym discount & Business Sim Card </li><li> Promotion opportunities in 6 months. </li><li> Medical & social insurance. </li><li> Supportive of your career and professional development </li></ul><p> Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees.The ideal candidate loves talking to people and proactively solving issues. 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Hiring company
Sutherland
A process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com
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Call Centre Training Brentwood Open Learning CollegeAED 138
AED 1,506Duration: Upto 200 Hours -
Customer Service Manager One EducationAED 92
AED 1,983Duration: Upto 3 Hours
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