الصفحة الرئيسية مصر Customer Support Representative - AT&T Technical Support
الصفحة الرئيسية مصر Customer Support Representative - AT&T Technical Support
Customer Support Representative - AT&T Technical Support
تفاصيل الوظيفة
Job Description
We are seeking dedicated and enthusiastic individuals to join our team as a Customer Support Agent for our USA Accounts working in Cairo, Egypt. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, answers to users questions, assisting users by troubleshooting problems. Salary and Benefits:- Higset salaray in the whole indusrty.
- Full Paid training.
- 24h transportation.
- Lavish monthly bonus and overnight allowance.
- Gym discount & Business Sim Card
- Promotion opportunities in 6 months.
- Medical & social insurance.
- Supportive of your career and professional development
Job Requirements
Qualifications :- Fluent English speakers (B2-C1).
- Flexibility with night and overnight shifts.
- Graduates & dropouts are welcome.
- On-site position in New Cairo - Fifth Settlement.
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In this course, you will take in the essential abilities, learning, and data about office organisation and client benefit. You will figure out how to recognise what regulatory strategies to be incorporated into your business. This is a progression of exchanges about managerial, and client benefit bolster. It will also help you understand that how massive scale associations are overseen. Also, you will have the capacity to take in the structures and goals engaged with directing of administrator collaborator and client benefit.<br /> <br /> <strong>COURSE CURRICULUM<br /> <br /> Admin Support</strong> <ul> <li>Module One – Getting Started</li> <li>Module Two – Getting Organized (I)</li> <li>Module Three – Getting Organized (II)</li> <li>Module Four – Managing Time</li> <li>Module Five – Getting It All Done On Time</li> <li>Module Six – Special Tasks</li> <li>Module Seven – Verbal Communication Skills</li> <li>Module Eight – Non-Verbal Communication Skills</li> <li>Module Nine – Empowering Yourself</li> <li>Module Ten – The Team of Two</li> <li>Module Eleven – Taking Care of Yourself</li> <li>Module Twelve – Wrapping Up</li> </ul> <strong>Administrative Management</strong> <ul> <li>Module One – Getting Started</li> <li>Module Two – Why Your Office Needs Administrative Procedures</li> <li>Module Three – Gathering the Right Tools</li> <li>Module Four – Identifying 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It is available to all students, of all academic backgrounds.<br> <br> <strong>COURSE CURRICULUM</strong><br> <br> <strong>Understanding Customer Service</strong><br> <br> Understanding Customer Service<br> Identifying Customer Expectations<br> Providing Excellent Customer Service<br> <br> <strong>Focusing on the Customer</strong><br> <br> Focusing on the Customer<br> <br> <strong>Customer Service and the Telephone</strong><br> <br> Customer Service and the Telephone<br> <br> <strong>Handling Complaints</strong><br> <br> Handling Complaints<br> <br> <strong>Enduring Stress</strong><br> <br> Enduring Stress<br> <br> <strong>Business Communication</strong><br> <br> Identifying Basic Communication Techniques<br> Formal and Informal Communication<br> <br> <strong>Verbal and Non-verbal Communication</strong><br> <br> Describing Verbal and Non-verbal Communication<br> Understanding Body Language<br> Making Effective Presentations<br> Fundamentals of Productive Meetings<br> <br> <strong>Written Communication</strong><br> <br> Written Communication<br> <br> <strong>Electronic Communication</strong><br> <br> Electronic Communication<br> <br> <strong>Communicating with Graphics</strong><br> <br> Creating Graphics for Business Communication<br> Communicating Static Information<br> Communicating Dynamic Information<br> <br> <strong>Effectively Working for Your Boss</strong><br> <br> Representing Your Boss<br> Communicating Your Boss’s Decisions<br> Supporting Your Boss and Colleagues<br> Building a Partnership with Your Boss<br> <br> <strong>Identifying Goals</strong><br> <br> Identifying Goals <br> <br> <strong>Effective Energy Distribution</strong><br> <br> Energy Distribution <br> Time Logs<br> <br> <strong>Working with Your Personal Style</strong><br> <br> Personal World View<br> Strengths <br> <br> <strong>Building Your Toolbox</strong><br> <br> A Building Your Toolbox<br> <br> <strong>Establishing Your Action Plan</strong><br> <br> Establishing Your Action Plan <br> <br> <strong>Getting Started with Word</strong><br> <br> Navigate in Microsoft Word<br> Create and Save Word Documents<br> Manage Your Workspace<br> Edit Documents<br> Preview and Print Documents<br> Customize the Word Environment<br> <br> <strong>Formatting Text and Paragraphs</strong><br> <br> Apply Character Formatting<br> Control Paragraph Layout<br> Align Text Using Tabs<br> Display Text in Bulleted or Numbered Lists<br> Apply Borders and Shading<br> <br> <strong>Working More Efficiently</strong><br> <br> Make Repetitive Edits<br> Apply Repetitive Formatting<br> Use Styles to Streamline Repetitive Formatting Tasks<br> <br> <strong>Managing Lists</strong><br> <br> Sort a List<br> Format a List<br> <br> <strong>Adding Tables</strong><br> <br> <strong>Inserting Graphics Objects</strong><br> <br> <strong>Controlling Page Appearance</strong><br> <br> <strong>Preparing to Publish a Document</strong><br> <br> <strong>Getting Started with Microsoft Office Excel 2016</strong><br> <br> <strong>Performing Calculations</strong><br> <br> <strong>Modifying a Worksheet</strong><br> <br> <strong>Formatting a Worksheet</strong><br> <br> <strong>Printing Workbooks</strong><br> <br> <strong>Managing Workbooks</strong><br> <br> <strong>Assessment and Certification</strong><br> <br> Course completion certificates will be awarded to the learners without any assessment test. 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الشركة المعلنة عن الوظيفة
Sutherland
A process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com
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Admin and Customer Service Diploma Adams Academy93 درهم
735 درهممدة الدورة التدريبية: 92 Hours -
Customer Service Diploma Level 3 London Institute of Business & Management60 درهم
624 درهممدة الدورة التدريبية: Upto 12 Hours
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