Senior Manager Infrastructure and Support Service Management

at Fresenius medical care in Philippines
Posted on January 8, 2024
Job details

Strategy, Planning, Acquisition & Deployment
Analyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise a team to deliver solutions to enhance quality of service and to prevent future problems.
Alert management to emerging trends in incidents.
Regularly liaise with the business partner team, ensuring alignment between IT operations and the business’s strategic goals.
Collaborate with the Global Business Services Philippines Tower Leads and the IT Business Partner to bridge any service gaps and ensure high-quality IT support.
Ensure alignment with the DTI global functional leadership especially in ITSM.
Act as the primary point of contact for all IT operations-related communications and updates
Operational Management
Collaborate with business partners and global functional leads to identify best practice use of our ITSM platform for internal staff and clients.
Development and ongoing maintenance of the reports required to support the detailed analysis.
Detailed analysis of data and presentation of findings and recommendations to management.
Implementation of process and service improvements, including training as necessary
Key Performance Indicator
Report on Asia Pacific teams Service Level Agreements (SLAs) to incident and problem resolution expectations and timeframes.
Research and report on relevant global services Service Level Agreements (SLAs)
Enforce major incident handling, change management, problem management policies and procedures.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced team(s), creating war rooms (when required).
Scheduling and facilitating timely Root Cause Analysis discussions with cross functional team following the recovery of High Business Impact Incidents.
Recording and follow up on action plan resulting from the Root Cause Analysis discussions.
Closing out and reporting of Root Cause Analysis findings and actions.
Competencies (attitude, skills, typical qualifications & experience)
5 years’ experience in a similar ITSM role
Experience working within a global or regional company (reporting internationally preferred)
Experience documenting and maintaining configuration and process information
ITIL foundations certification preferable
Bachelor Degree or equivalent in Information Systems
Strong customer service orientation.
Proven analytical and reporting abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal and oral communication skills.
Highly self-motivated and directed.
Keen attention to detail.
Strong knowledge of software quality assurance best practices
Skilled at working within a team-oriented, collaborative environment.
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		'country_code' => 'qa',
		'slug' => 'qatar',
		'global_location_id' => '176',
		'rel_gloc_ids' => '176,252',
		'currency' => 'QAR',
		'currency_name' => 'Qatar Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Qatar',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'pakistan' => array(
		'name' => 'Pakistan',
		'country_id' => '169',
		'country_code' => 'pk',
		'slug' => 'pakistan',
		'global_location_id' => '164',
		'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071',
		'currency' => 'PKR',
		'currency_name' => 'Pakistani rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Karachi',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'kuwait' => array(
		'name' => 'Kuwait',
		'country_id' => '116',
		'country_code' => 'kw',
		'slug' => 'kuwait',
		'global_location_id' => '116',
		'rel_gloc_ids' => '116,276,277,278,279,280,281',
		'currency' => 'KWD',
		'currency_name' => 'Kuwait Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuwait',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'oman' => array(
		'name' => 'Oman',
		'country_id' => '163',
		'country_code' => 'om',
		'slug' => 'oman',
		'global_location_id' => '163',
		'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291',
		'currency' => 'OMR',
		'currency_name' => 'Oman Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Muscat',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'jordan' => array(
		'name' => 'Jordan',
		'country_id' => '106',
		'country_code' => 'jo',
		'slug' => 'jordan',
		'global_location_id' => '110',
		'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239',
		'currency' => 'JOD',
		'currency_name' => 'Jordanian Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Amman',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'philippines' => array(
		'name' => 'Philippines',
		'country_id' => '168',
		'country_code' => 'ph',
		'slug' => 'philippines',
		'global_location_id' => '171',
		'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
		'currency' => 'PHP',
		'currency_name' => 'Philippine Peso',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Manila',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'bahrain' => array(
		'name' => 'Bahrain',
		'country_id' => '23',
		'country_code' => 'bh',
		'slug' => 'bahrain',
		'global_location_id' => '17',
		'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277',
		'currency' => 'BHD',
		'currency_name' => 'Bahrain Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bahrain',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'sri-lanka' => array(
		'name' => 'Sri Lanka',
		'country_id' => '123',
		'country_code' => 'lk',
		'slug' => 'sri-lanka',
		'global_location_id' => '200',
		'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086',
		'currency' => 'LKR',
		'currency_name' => 'Sri Lankan rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Colombo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'united-kingdom' => array(
		'name' => 'United Kingdom',
		'country_id' => '74',
		'country_code' => 'gb',
		'slug' => 'united-kingdom',
		'global_location_id' => '226',
		'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267',
		'currency' => 'GBP',
		'currency_name' => 'British Pound',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/London',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'malaysia' => array(
		'name' => 'Malaysia',
		'country_id' => '149',
		'country_code' => 'my',
		'slug' => 'malaysia',
		'global_location_id' => '131',
		'rel_gloc_ids' => '131,131,980,1051',
		'currency' => 'MYR',
		'currency_name' => 'Ringgit',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuala_Lumpur',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nepal' => array(
		'name' => 'Nepal',
		'country_id' => '159',
		'country_code' => 'np',
		'slug' => 'nepal',
		'global_location_id' => '151',
		'rel_gloc_ids' => '151,981,1096,1097,1098',
		'currency' => 'NPR',
		'currency_name' => 'Nepalese Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kathmandu',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nigeria' => array(
		'name' => 'Nigeria',
		'country_id' => '155',
		'country_code' => 'ng',
		'slug' => 'nigeria',
		'global_location_id' => '158',
		'rel_gloc_ids' => '158,995,996,997,1095',
		'currency' => 'NGN',
		'currency_name' => 'Nigerian Naira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Lagos ',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'newzealand' => array(
		'name' => 'New Zealand',
		'country_id' => '162',
		'country_code' => 'nz',
		'slug' => 'newzealand',
		'global_location_id' => '155',
		'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083',
		'currency' => 'NZD',
		'currency_name' => 'New Zealand Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Pacific/Auckland',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'brasil' => array(
		'name' => 'Brasil',
		'country_id' => '29',
		'country_code' => 'br',
		'slug' => 'brasil',
		'global_location_id' => '30',
		'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013',
		'currency' => 'BRL',
		'currency_name' => 'Brazilian Real',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'America/Sao_Paulo',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'portugal' => array(
		'name' => 'Portugal',
		'country_id' => '175',
		'country_code' => 'pt',
		'slug' => 'portugal',
		'global_location_id' => '174',
		'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Europe/Lisbon',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'canada' => array(
		'name' => 'Canada',
		'country_id' => '36',
		'country_code' => 'ca',
		'slug' => 'canada',
		'global_location_id' => '38',
		'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025',
		'currency' => 'CAD',
		'currency_name' => 'Canadian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Canada/Saskatchewan',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'united-states' => array(
		'name' => 'United States',
		'country_id' => '221',
		'country_code' => 'us',
		'slug' => 'united-states',
		'global_location_id' => '227',
		'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'America/New_York',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'angola' => array(
		'name' => 'Angola',
		'country_id' => '9',
		'country_code' => 'ao',
		'slug' => 'angola',
		'global_location_id' => '6',
		'rel_gloc_ids' => '6,1016,1091,1092,1093,1094',
		'currency' => 'AOA',
		'currency_name' => 'Angolan Kwanza',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Africa/Luanda',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'australia' => array(
		'name' => 'Australia',
		'country_id' => '14',
		'country_code' => 'au',
		'slug' => 'australia',
		'global_location_id' => '13',
		'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
		'currency' => 'AUD',
		'currency_name' => 'Australian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Australia/Melbourne',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'kenya' => array(
		'name' => 'Kenya',
		'country_id' => '108',
		'country_code' => 'ke',
		'slug' => 'kenya',
		'global_location_id' => '112',
		'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079',
		'currency' => 'KES',
		'currency_name' => 'Kenyan Shilling',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Nairobi',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ghana' => array(
		'name' => 'Ghana',
		'country_id' => '78',
		'country_code' => 'gh',
		'slug' => 'ghana',
		'global_location_id' => '83',
		'rel_gloc_ids' => '83,1033,1034,1072,1073,1074',
		'currency' => 'GHS',
		'currency_name' => 'Ghanaian Cedi',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Accra',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ireland' => array(
		'name' => 'Ireland',
		'country_id' => '98',
		'country_code' => 'ie',
		'slug' => 'ireland',
		'global_location_id' => '104',
		'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Dublin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'vietnam' => array(
		'name' => 'Vietnam',
		'country_id' => '229',
		'country_code' => 'vn',
		'slug' => 'vietnam',
		'global_location_id' => '234',
		'rel_gloc_ids' => '234,1170,1171',
		'currency' => 'VND',
		'currency_name' => 'Vietnamese Dong',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Ho_Chi_Minh',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'cyprus' => array(
		'name' => 'Cyprus',
		'country_id' => '51',
		'country_code' => 'cy',
		'slug' => 'cyprus',
		'global_location_id' => '55',
		'rel_gloc_ids' => '55,1230,1231,1232,1233',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Nicosia',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'malta' => array(
		'name' => 'Malta',
		'country_id' => '144',
		'country_code' => 'mt',
		'slug' => 'malta',
		'global_location_id' => '134',
		'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Malta',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'maldives' => array(
		'name' => 'Maldives',
		'country_id' => '146',
		'country_code' => 'mv',
		'slug' => 'maldives',
		'global_location_id' => '132',
		'rel_gloc_ids' => '132,1172',
		'currency' => 'MVR',
		'currency_name' => 'Maldivian rufiyaa',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Indian/Maldives',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'turkey' => array(
		'name' => 'Turkey',
		'country_id' => '213',
		'country_code' => 'tr',
		'slug' => 'turkey',
		'global_location_id' => '219',
		'rel_gloc_ids' => '219,1173,1174,1175,1176',
		'currency' => 'TRY',
		'currency_name' => 'Turkish lira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Istanbul',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'thailand' => array(
		'name' => 'Thailand',
		'country_id' => '206',
		'country_code' => 'th',
		'slug' => 'thailand',
		'global_location_id' => '213',
		'rel_gloc_ids' => '213,1177',
		'currency' => 'THB',
		'currency_name' => 'Baht',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bangkok',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'hong-kong' => array(
		'name' => 'Hong Kong',
		'country_id' => '91',
		'country_code' => 'hk',
		'slug' => 'hong-kong',
		'global_location_id' => '97',
		'rel_gloc_ids' => '97',
		'currency' => 'HKD',
		'currency_name' => 'Hong Kong dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Hong_Kong',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'germany' => array(
		'name' => 'Germany',
		'country_id' => '53',
		'country_code' => 'de',
		'slug' => 'germany',
		'global_location_id' => '82',
		'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Berlin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'netherlands' => array(
		'name' => 'Netherlands',
		'country_id' => '157',
		'country_code' => 'nl',
		'slug' => 'netherlands',
		'global_location_id' => '152',
		'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Amsterdam',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'japan' => array(
		'name' => 'Japan',
		'country_id' => '107',
		'country_code' => 'jp',
		'slug' => 'japan',
		'global_location_id' => '108',
		'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337',
		'currency' => 'YEN',
		'currency_name' => 'Japanese yen',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Search Results
Web results

Asia/Tokyo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'global' => array(
		'name' => 'Global',
		'country_id' => (int) 251,
		'country_code' => 'on',
		'slug' => 'global',
		'global_location_id' => '275',
		'rel_gloc_ids' => '275',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => null,
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	)
)
$currentLocation = array(
	'name' => 'Philippines',
	'country_id' => '168',
	'country_code' => 'ph',
	'slug' => 'philippines',
	'global_location_id' => '171',
	'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
	'currency' => 'PHP',
	'currency_name' => 'Philippine Peso',
	'languages' => 'en',
	'default_language' => 'en',
	'country_time_zone' => 'Asia/Manila',
	'job_location' => '1',
	'published' => '1',
	'show' => '1'
)
$cityLists = array(
	(int) 0 => array(
		'name' => 'Dubai',
		'slug' => 'dubai'
	),
	(int) 1 => array(
		'name' => 'Abu Dhabi',
		'slug' => 'abu-dhabi'
	),
	(int) 2 => array(
		'name' => 'Ras al Khaimah',
		'slug' => 'ras-al-khaimah'
	),
	(int) 3 => array(
		'name' => 'Al Ain',
		'slug' => 'al-ain'
	),
	(int) 4 => array(
		'name' => 'Sharjah',
		'slug' => 'sharjah'
	),
	(int) 5 => array(
		'name' => 'Fujairah',
		'slug' => 'fujairah'
	),
	(int) 6 => array(
		'name' => 'Ajman',
		'slug' => 'ajman'
	),
	(int) 7 => array(
		'name' => 'Umm Al Quwain',
		'slug' => 'umm-al-quwain'
	)
)
$menuState = 'loggedoutmenu'
$showCVReviewLink = false
$profileInfo = array(
	'locations' => array(
		(int) 2 => 'UAE'
	),
	'searchKey' => '',
	'guest' => (int) 1,
	'jobCount' => '12160',
	'contributedJobCount' => '24',
	'courseCount' => null
)
$environment = 'production'
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Knowledge of organizational functions is the foremost requirement for an informed and effective leader. Ever increasing competition, strained margins and compliances have put pressure on leaders to gain knowledge of crucial organizational functions like finance, marketing, operations, quality as well as be conversant with related leadership skills like organizational vision and politics. Knowledge of organizational functions enables leaders to be more effective and take reasoned decisions for achievement of organizational objectives.<br />
<br />
<strong>Why should one take this certification?</strong><br />
The course on Organizational Leadership Professional, provides insight to individual to improve and develop skills and expertise in various organizational functions for becoming an effective leader. The certification also validates and recognizes organizational-wide knowledge and skills of the candidate, under the assessment and certificate program.<br />
<br />
<strong>Who will benefit from taking this certification?</strong><br />
The program is apt for team leaders, middle-level managers and senior managers to progress and cultivate their organizational management skills for effective leadership. Students can also benefits from the certification by taking the certificate course and improving the necessary skills to become more employable.<br />
&nbsp;<br />
<strong>Benefits of Certification</strong>

<ul>
	<li><strong>Government Certification</strong></li>
	<li>Certification valid for life</li>
	<li>Lifelong e-learning access</li>
	<li>Learning Hours: 15+ hrs</li>
</ul>
&nbsp;<br />
<strong>How It Works</strong>

<ol>
	<li>Select Certification &amp; Register</li>
	<li>Receive Online e-Learning Access (LMS)</li>
	<li>Take exam online anywhere, anytime</li>
	<li>Get certified &amp; Increase Employability</li>
</ol>
<strong>Test Details</strong>

<ul>
	<li>Duration: 60 minutes</li>
	<li>No. of questions: 50</li>
	<li>Maximum marks: 50, Passing marks: 25 (50%).</li>
	<li>There is NO negative marking in this module.</li>
	<li>Online exam.</li>
</ul>
<br />
<strong>TABLE OF CONTENT</strong><br />
<br />
<strong>Organizational Leadership</strong>

<ul>
	<li>What is Organizational Leadership</li>
	<li>Key Components</li>
</ul>
<strong>Organizational Vision</strong>

<ul>
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<strong>Organisation Politics</strong>

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<strong>Competitive Advantage</strong>

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	<li>SWOT Analysis</li>
	<li>Value Chain Analysis</li>
	<li>EFE Matrix (External Factor Evaluation)</li>
</ul>
<strong>Finance and Cost Management</strong>

<ul>
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	<li>Ratio Analysis</li>
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	<li>Financial Securities</li>
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<strong>Marketing Excellence</strong>

<ul>
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<strong>Operational Excellence</strong>

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</ul>
<strong>Project Management</strong>

<ul>
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	<li>Vendor Management</li>
	<li>Project Control Tools and Techniques</li>
	<li>Project Delivery</li>
	<li>Project Documentation</li>
</ul>
<strong>Quality Management</strong>

<ul>
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	<li>Quality Management</li>
	<li>Cost of Quality</li>
	<li>Quality Principles</li>
	<li>Quality Management Methods</li>
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	<li>Benchmarking</li>
	<li>Value Analysis (VA/NVA)</li>
	<li>TQM</li>
	<li>PDCA</li>
	<li>Quality Function Deployment (QFD)</li>
	<li>FMEA</li>
	<li>Six Sigma</li>
	<li>Lean</li>
	<li>Cause-and-Effect Diagram</li>
	<li>CPM/PERT Chart</li>
	<li>Control Charts</li>
	<li>Quality Standards</li>
	<li>Quality Performance Measurement</li>
</ul>
<strong>Business Continuity and Crisis Management</strong>

<ul>
	<li>Business Continuity</li>
	<li>Business Continuity Management (BCM)</li>
	<li>Business Continuity Plan (BCP)</li>
	<li>Business Impact Analysis (BIA)</li>
	<li>Crisis Management</li>
	<li>Types of crises</li>
	<li>Crisis Leadership</li>
	<li>Crisis Management Models and theories</li>
</ul>
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			'summary' => '<br />
Knowledge of organizational functions is the foremost requirement for an informed and effective leader. Ever increasing competition, strained margins and compliances have put pressure on leaders to gain knowledge of crucial organizational functions like finance, marketing, operations, quality as well as be conversant with related leadership skills like organizational vision and politics. Knowledge of organizational functions enables leaders to be more effective and take reasoned decisions for achievement of organizational objectives.<br />
<br />
<strong>Why should one take this certification?</strong><br />
The course on Organizational Leadership Professional, provides insight to individual to improve and develop skills and expertise in various organizational functions for becoming an effective leader. The certification also validates and recognizes organizational-wide knowledge and skills of the candidate, under the assessment and certificate program.<br />
<br />
<strong>Who will benefit from taking this certification?</strong><br />
The program is apt for team leaders, middle-level managers and senior managers to progress and cultivate their organizational management skills for effective leadership. Students can also benefits from the certification by taking the certificate course and improving the necessary skills to become more employable.<br />
&nbsp;<br />
<strong>Benefits of Certification</strong>

<ul>
	<li><strong>Government Certification</strong></li>
	<li>Certification valid for life</li>
	<li>Lifelong e-learning access</li>
	<li>Learning Hours: 15+ hrs</li>
</ul>
&nbsp;<br />
<strong>How It Works</strong>

<ol>
	<li>Select Certification &amp; Register</li>
	<li>Receive Online e-Learning Access (LMS)</li>
	<li>Take exam online anywhere, anytime</li>
	<li>Get certified &amp; Increase Employability</li>
</ol>
<strong>Test Details</strong>

<ul>
	<li>Duration: 60 minutes</li>
	<li>No. of questions: 50</li>
	<li>Maximum marks: 50, Passing marks: 25 (50%).</li>
	<li>There is NO negative marking in this module.</li>
	<li>Online exam.</li>
</ul>
<br />
<strong>TABLE OF CONTENT</strong><br />
<br />
<strong>Organizational Leadership</strong>

<ul>
	<li>What is Organizational Leadership</li>
	<li>Key Components</li>
</ul>
<strong>Organizational Vision</strong>

<ul>
	<li>Organizational Vision</li>
	<li>Techniques for Communicating Vision</li>
	<li>Communicating Vision</li>
</ul>
<strong>Organisation Politics</strong>

<ul>
	<li>Overview of Organization Politics</li>
	<li>Political Landscape of an Organization</li>
	<li>The Political Players</li>
	<li>Antecedents of Political Behaviour</li>
	<li>Method of dealing with Organization Politics</li>
</ul>
<strong>Competitive Advantage</strong>

<ul>
	<li>What is Competitive Advantage</li>
	<li>Porter&rsquo;s Strategies for Competitive Advantage</li>
	<li>Competitive Advantage Factors</li>
	<li>Competitive Forces and Porter&rsquo;s Model</li>
	<li>Competitive Intelligence</li>
	<li>SWOT Analysis</li>
	<li>Value Chain Analysis</li>
	<li>EFE Matrix (External Factor Evaluation)</li>
</ul>
<strong>Finance and Cost Management</strong>

<ul>
	<li>Forms of Business Organization</li>
	<li>Finance Function</li>
	<li>Financial Accounting</li>
	<li>Financial Statements and Analysis</li>
	<li>Cash Flow Statement</li>
	<li>Ratio Analysis</li>
	<li>Investment Decisions and Risk</li>
	<li>Capital Budgeting Techniques</li>
	<li>Financial Securities</li>
	<li>Financial Markets</li>
	<li>Financial Valuation Model</li>
	<li>Working Capital Management</li>
	<li>Cost of Debt</li>
	<li>Cost of Capital</li>
	<li>Cost Accounting</li>
	<li>Material Cost</li>
	<li>Labour Cost</li>
	<li>Activity Based Costing</li>
	<li>Job Costing</li>
	<li>Batch Costing</li>
	<li>Process Costing</li>
	<li>Marginal Costing</li>
	<li>Absorption Costing</li>
	<li>Standard costing</li>
</ul>
<strong>Marketing Excellence</strong>

<ul>
	<li>Marketing Types, Management, Orientation and 4P</li>
	<li>Consumer Behavior</li>
	<li>Buying Decision Process</li>
	<li>Marketing Channels</li>
	<li>Digital and Social Media Marketing</li>
	<li>Consumer Segmentation, Targeting and Positioning</li>
	<li>Pricing Strategies</li>
	<li>Forecasting and Demand Measurement</li>
	<li>Value Delivery</li>
	<li>Marketing Research</li>
	<li>Marketing Plan and Strategies</li>
	<li>Marketing Productivity and Analytics</li>
</ul>
<strong>Operational Excellence</strong>

<ul>
	<li>What is Operation Management</li>
	<li>Operations Strategy</li>
	<li>Process Analysis</li>
	<li>Capacity Management</li>
	<li>Capacity Planning</li>
	<li>Supply Chain Management</li>
	<li>Inventory Management</li>
</ul>
<strong>Project Management</strong>

<ul>
	<li>Project and Project Management</li>
	<li>Project Management Approach</li>
	<li>Project Planning</li>
	<li>Project Risk</li>
	<li>Project Scheduling</li>
	<li>Project Scheduling Techniques</li>
	<li>Project Crashing</li>
	<li>Project Implementation</li>
	<li>Vendor Management</li>
	<li>Project Control Tools and Techniques</li>
	<li>Project Delivery</li>
	<li>Project Documentation</li>
</ul>
<strong>Quality Management</strong>

<ul>
	<li>Quality Basics</li>
	<li>Product vs Service Quality</li>
	<li>Quality Management</li>
	<li>Cost of Quality</li>
	<li>Quality Principles</li>
	<li>Quality Management Methods</li>
	<li>Base Lining</li>
	<li>Benchmarking</li>
	<li>Value Analysis (VA/NVA)</li>
	<li>TQM</li>
	<li>PDCA</li>
	<li>Quality Function Deployment (QFD)</li>
	<li>FMEA</li>
	<li>Six Sigma</li>
	<li>Lean</li>
	<li>Cause-and-Effect Diagram</li>
	<li>CPM/PERT Chart</li>
	<li>Control Charts</li>
	<li>Quality Standards</li>
	<li>Quality Performance Measurement</li>
</ul>
<strong>Business Continuity and Crisis Management</strong>

<ul>
	<li>Business Continuity</li>
	<li>Business Continuity Management (BCM)</li>
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	<li>Document Proofreading</li>
	<li>Quickbooks For Payroll Management</li>
	<li>Tips For Speed Reading</li>
	<li>Creating An Effective Cv And Cover Letter</li>
	<li>Time Management</li>
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	<li>Motivating Employees</li>
	<li>Typing Speed Development</li>
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<br />
At the end of the course, learners will take an online multiple choice question assessment test. The&nbsp;online test&nbsp;is&nbsp;marked&nbsp;straight away, so you will know immediately if you have passed the course.<br />
<br />
<strong>Certification:</strong><br />
<br />
Successful candidates will be awarded a Diploma in&nbsp;&quot;Business Skills&rdquo;.',
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<br />
This course covers everything, including&nbsp;principles of business, essentials of leadership, managing personnel, and professional development. You will also learn how to manage team performance within a business, which is a vital skill for anyone looking to climb the ladder. Learn basic administrative tasks and progress to&nbsp;higher level support skills, this&nbsp;qualification include a wide range of units to meet the needs of both learners and employers.<br />
<br />
Learning&nbsp;with&nbsp;Study365&nbsp;has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.<br />
<br />
<strong>Course Curriculum</strong>

<ol>
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	<li>Team Working</li>
	<li>Planning And Problem Solving</li>
	<li>Safety In The Work Place</li>
	<li>Business Reports And Letter Writing</li>
	<li>Business Writing</li>
	<li>Collaborative Business Writing</li>
	<li>Proposal Writing</li>
	<li>Business Ethics</li>
	<li>E-Mails Writing Tips</li>
	<li>Organisational Skills</li>
	<li>Leadership Fundamentals</li>
	<li>Note Taking</li>
	<li>Data Management, Record Keeping And Filing</li>
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	<li>Dictating</li>
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	<li>Telephone Etiquette</li>
	<li>Organising A Meeting</li>
	<li>Bookkeeping</li>
	<li>Invoicing/Petty Cash</li>
	<li>Document Proofreading</li>
	<li>Quickbooks For Payroll Management</li>
	<li>Tips For Speed Reading</li>
	<li>Creating An Effective Cv And Cover Letter</li>
	<li>Time Management</li>
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	<li>Motivating Employees</li>
	<li>Typing Speed Development</li>
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<strong>Method Of Assessment:</strong><br />
<br />
At the end of the course, learners will take an online multiple choice question assessment test. The&nbsp;online test&nbsp;is&nbsp;marked&nbsp;straight away, so you will know immediately if you have passed the course.<br />
<br />
<strong>Certification:</strong><br />
<br />
Successful candidates will be awarded a Diploma in&nbsp;&quot;Business Skills&rdquo;.',
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