الصفحة الرئيسية الفلبين Senior Manager Infrastructure and Support Service Management
الصفحة الرئيسية الفلبين Senior Manager Infrastructure and Support Service Management
Senior Manager Infrastructure and Support Service Management
في Fresenius medical care
في
Philippines
نُشرت يوم January 8, 2024
تفاصيل الوظيفة
Strategy, Planning, Acquisition & Deployment
- Analyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise a team to deliver solutions to enhance quality of service and to prevent future problems.
- Alert management to emerging trends in incidents.
- Regularly liaise with the business partner team, ensuring alignment between IT operations and the business’s strategic goals.
- Collaborate with the Global Business Services Philippines Tower Leads and the IT Business Partner to bridge any service gaps and ensure high-quality IT support.
- Ensure alignment with the DTI global functional leadership especially in ITSM.
- Act as the primary point of contact for all IT operations-related communications and updates
- Collaborate with business partners and global functional leads to identify best practice use of our ITSM platform for internal staff and clients.
- Development and ongoing maintenance of the reports required to support the detailed analysis.
- Detailed analysis of data and presentation of findings and recommendations to management.
- Implementation of process and service improvements, including training as necessary
- Report on Asia Pacific teams Service Level Agreements (SLAs) to incident and problem resolution expectations and timeframes.
- Research and report on relevant global services Service Level Agreements (SLAs)
- Enforce major incident handling, change management, problem management policies and procedures.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced team(s), creating war rooms (when required).
- Scheduling and facilitating timely Root Cause Analysis discussions with cross functional team following the recovery of High Business Impact Incidents.
- Recording and follow up on action plan resulting from the Root Cause Analysis discussions.
- Closing out and reporting of Root Cause Analysis findings and actions.
- 5 years’ experience in a similar ITSM role
- Experience working within a global or regional company (reporting internationally preferred)
- Experience documenting and maintaining configuration and process information
- ITIL foundations certification preferable
- Bachelor Degree or equivalent in Information Systems
- Strong customer service orientation.
- Proven analytical and reporting abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong interpersonal and oral communication skills.
- Highly self-motivated and directed.
- Keen attention to detail.
- Strong knowledge of software quality assurance best practices
- Skilled at working within a team-oriented, collaborative environment.
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الشركة المعلنة عن الوظيفة
Fresenius medical care
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AC Circuit Analysis Fundamentals Study 36588 درهممدة الدورة التدريبية: 3 Hours
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