Manager At Your Service (AYS) - (Red Sea-NEOM-Sindalah Island)
Job details
Job Number 23146837 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Advantageous • 1-Years’ Island resort experience • 1-Years’ experience working at a luxury brand CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Tracks all guest issues from various sources and report results. • Ensures guest requests/issues are logged. • Oversees the financial aspects of the department including purchasing and payment of invoices. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Identifies trends in guest issues for resolution. • Schedules and supervise staff to ensure prompt, friendly, and attentive service. • Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests. • Coordinates the process of receiving and resolving guest issues and requests. Supporting Management of Guest Service Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Manages all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. Supporting Human Resource Activities • Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Assists in recruitment, hiring, training, and orientation of department personnel. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean. • Performs departmental administrative duties. • Addresses complaints and serves as Manager on Duty as needed. • Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings). Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you. #J-18808-Ljbffr
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Sea-NEOM-Sindalah Island)', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 23146837<br><b> Job Category </b> Rooms & Guest Services Operations <br><b> Location </b> The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Management <br><p> <p><b> JOB SUMMARY </b> </p> <p> Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. 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Letter **</strong><br /> <br /> Take the initial steps toward a successful long-term career by studying the <strong>Business Relationship Management</strong> package online with <strong>Studyhub</strong> through our online learning platform. The <strong>Business Relationship Management</strong> bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Business Relationship Management</strong> course provides complete 360-degree training on Business Relationship Management. You’ll get not one, not two, not three, but <strong>thirty-three</strong> Business Relationship Management courses included in this course. Plus Studyhub’s signature <strong>Forever Access</strong> is given as always, meaning these <strong>Business Relationship Management</strong> courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Business Relationship Management Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Business Studies</li> <li>Course 02: Strategic Business Management</li> <li>Course 03: Corporate Relationship Goals for Success</li> <li>Course 04: Customer Relationship Management (CRM)</li> <li>Course 05: Business Networking Skills</li> <li>Course 06: Diploma in Sales and Strategic Marketing Certificate</li> <li>Course 07: Leadership Skills Training</li> <li>Course 08: Leadership and Management Essential Skill</li> <li>Course 09: Business Management and Finance Course</li> <li>Course 10: Strategic Planning and Implementation</li> <li>Course 11: Operations and Time Management</li> <li>Course 12: Conflict Resolution</li> <li>Course 13: Performance Management</li> <li>Course 14: Diversity Training</li> <li>Course 15: Motivational Mentorship: Inspiring Personal and Professional Growth</li> <li>Course 16: Corporate Social Responsibility Diploma</li> <li>Course 17: Effective Communication Skills Diploma</li> <li>Course 18: Cross-Cultural Awareness Training Diploma Certificate</li> <li>Course 19: Public Speaking: Presentations like a Boss</li> <li>Course 20: Emotional Intelligence and Social Management Diploma</li> <li>Course 21: Business Contract & Compliance Manager: Ensuring Legal Integrity Diploma</li> <li>Course 22: Middle Manager Management</li> <li>Course 23: Employee Engagement and Retention Strategies</li> <li>Course 24: Courageous Communication Strategies</li> <li>Course 25: Accredited Mediator Skills Training: Mediation & Dispute Resolution</li> <li>Course 26: Influencing and Negotiation Skills</li> <li>Course 27: Team Management</li> <li>Course 28: Stakeholder Management</li> <li>Course 29: Talent Management & Employee Retention Techniques</li> <li>Course 30: Organisation & People Management</li> <li>Course 31: B2B Business Development: Strategies for Sustainable Growth</li> <li>Course 32: Corporate Risk And Crisis Management</li> <li>Course 33: Administration : Office Administration</li> </ul> <strong>In this exclusive Business Relationship Management bundle, you really hit the jackpot. Here’s what you get:</strong> <ul> <li>Step by step Business Relationship Management lessons</li> <li>One to one assistance from Business Relationship Management professionals if you need it</li> <li>Innovative exams to test your knowledge after the Business Relationship Management course</li> <li>24/7 customer support should you encounter any hiccups</li> <li>Top-class learning portal</li> <li>Unlimited lifetime access to all thirty-three Business Relationship Management courses</li> <li>Digital Certificate, Transcript and student ID are all included in the price</li> <li>PDF certificate immediately after passing</li> <li>Original copies of your Business Relationship Management certificate and transcript on the next working day</li> <li>Easily learn the Business Relationship Management skills and knowledge you want from the comfort of your home</li> </ul> <em><strong>Description</strong></em><br /> <br /> The <strong>Business Relationship Management</strong> course has been prepared by focusing largely on Business Relationship Management career readiness. 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Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <p>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. </p> <p> OR </p> <p>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. </p> <p><b> Advantageous </b> </p> <p>• 1-Years’ Island resort experience </p> <p>• 1-Years’ experience working at a luxury brand </p> <p><b> CORE WORK ACTIVITIES </b> </p> <p><b> Maintaining Guest Services and Front Desk Goals </b> </p> <p>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. </p> <p>• Develops specific goals and plans to prioritize, organize, and accomplish your work. </p> <p>• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. </p> <p><b> Managing Projects and Policies </b> </p> <p>• Implements the customer recognition/service program, communicating and ensuring the process. </p> <p>• Tracks all guest issues from various sources and report results. </p> <p>• Ensures guest requests/issues are logged. </p> <p>• Oversees the financial aspects of the department including purchasing and payment of invoices. </p> <p><b> Ensuring Exceptional Customer Service </b> </p> <p>• Provides services that are above and beyond for customer satisfaction and retention. </p> <p>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. </p> <p>• Identifies trends in guest issues for resolution. </p> <p>• Schedules and supervise staff to ensure prompt, friendly, and attentive service. </p> <p>• Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests. </p> <p>• Coordinates the process of receiving and resolving guest issues and requests. </p> <p><b> Supporting Management of Guest Service Team </b> </p> <p>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. </p> <p>• Encourages and builds mutual trust, respect, and cooperation among team members. </p> <p>• Serves as a role model to demonstrate appropriate behaviors. </p> <p>• Manages all day-to-day operations. </p> <p>• Understands employee positions well enough to perform duties in employees' absence. </p> <p><b> Supporting Human Resource Activities </b> </p> <p>• Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. </p> <p>• Assists in recruitment, hiring, training, and orientation of department personnel. </p> <p><b> Additional Responsibilities </b> </p> <p>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. </p> <p>• Analyzes information and evaluates results to choose the best solution and solve problems. </p> <p>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. </p> <p>• Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean. </p> <p>• Performs departmental administrative duties. </p> <p>• Addresses complaints and serves as Manager on Duty as needed. </p> <p>• Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings). </p> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <p> <br> From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.In joining The Luxury Collection, you join a portfolio of brands with Marriott International. <b> Be </b> where you can do your best work, <b> begin </b> your purpose, <b> belong </b> to an amazing globalteam, and <b> become </b> the best version of you. </p>#J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '17', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => '', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '255655', 'company_name' => 'Marriott International, Inc.', 'external_apply_url' => 'https://bh.jooble.org/external/-3692481870053418860?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_bh&extra_ars_request_id=db8328d9c145a52a0bfd3aae88dd1185', 'external_short_url' => '', 'apply_url' => null, 'contributed' => '0', 'created' => null, 'published' => '2024-01-08 20:06:20', 'closed_time' => null, 'updated' => null, 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '8', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '17', 'display_name' => 'Bahrain', 'name_ar' => 'البØرين', 'country_id' => '23', 'Country' => array( 'name' => 'Bahrain', 'id' => '23', 'slug' => 'bahrain', 'code' => 'BH' ) ), 'Company' => array( 'id' => '255655', 'name' => 'Marriott International, Inc.', 'website' => 'http://www.marriott.com/careers', 'verified' => '0', 'photo' => 'Marriott_International__Inc__e54b92d0-f607-11e9-aa3c-eb2f834c6bd4.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Manager ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '12152', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Manager ' $renderSchema = 'yes' $title_for_layout = 'Manager At Your Service (AYS) - (Red Sea-NEOM-Sindalah Island) jobs in Marriott International, Inc. in Bahrain.' $page_description = 'Apply to Manager At Your Service (AYS) - (Red Sea-NEOM-Sindalah Island) jobs in Marriott International, Inc. in Bahrain.Find similar vacancies, jobs and salary information in Bahrain.' $locationForTitle = 'Bahrain' $currentJobCity = array( 'id' => '17', 'display_name' => 'Bahrain', 'name_ar' => 'البØرين', 'country_id' => '23', 'Country' => array( 'name' => 'Bahrain', 'id' => '23', 'slug' => 'bahrain', 'code' => 'BH' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '33112', 'title' => 'Marriott International, Inc.', 'slug' => 'marriott-international,-inc-38', 'description' => 'Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. 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Hiring company
Marriott International, Inc.
-
AED 825
AED 1,653Duration: Upto 165 Hours -
CRM : CRM Global CoursesAED 55
AED 514Duration: 1 Year
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