الصفحة الرئيسية البحرين Manager At Your Service (AYS) - (Red Sea-NEOM-Sindalah Island)
الصفحة الرئيسية البحرين Manager At Your Service (AYS) - (Red Sea-NEOM-Sindalah Island)
Manager At Your Service (AYS) - (Red Sea-NEOM-Sindalah Island)
تفاصيل الوظيفة
Job Number 23146837 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Advantageous • 1-Years’ Island resort experience • 1-Years’ experience working at a luxury brand CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Tracks all guest issues from various sources and report results. • Ensures guest requests/issues are logged. • Oversees the financial aspects of the department including purchasing and payment of invoices. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Identifies trends in guest issues for resolution. • Schedules and supervise staff to ensure prompt, friendly, and attentive service. • Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests. • Coordinates the process of receiving and resolving guest issues and requests. Supporting Management of Guest Service Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Manages all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. Supporting Human Resource Activities • Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Assists in recruitment, hiring, training, and orientation of department personnel. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean. • Performs departmental administrative duties. • Addresses complaints and serves as Manager on Duty as needed. • Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings). Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you. #J-18808-Ljbffr
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Sea-NEOM-Sindalah Island)', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 23146837<br><b> Job Category </b> Rooms & Guest Services Operations <br><b> Location </b> The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Management <br><p> <p><b> JOB SUMMARY </b> </p> <p> Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <p>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. </p> <p> OR </p> <p>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. </p> <p><b> Advantageous </b> </p> <p>• 1-Years’ Island resort experience </p> <p>• 1-Years’ experience working at a luxury brand </p> <p><b> CORE WORK ACTIVITIES </b> </p> <p><b> Maintaining Guest Services and Front Desk Goals </b> </p> <p>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. </p> <p>• Develops specific goals and plans to prioritize, organize, and accomplish your work. </p> <p>• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. </p> <p><b> Managing Projects and Policies </b> </p> <p>• Implements the customer recognition/service program, communicating and ensuring the process. </p> <p>• Tracks all guest issues from various sources and report results. </p> <p>• Ensures guest requests/issues are logged. </p> <p>• Oversees the financial aspects of the department including purchasing and payment of invoices. </p> <p><b> Ensuring Exceptional Customer Service </b> </p> <p>• Provides services that are above and beyond for customer satisfaction and retention. </p> <p>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. </p> <p>• Identifies trends in guest issues for resolution. </p> <p>• Schedules and supervise staff to ensure prompt, friendly, and attentive service. </p> <p>• Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests. </p> <p>• Coordinates the process of receiving and resolving guest issues and requests. </p> <p><b> Supporting Management of Guest Service Team </b> </p> <p>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. </p> <p>• Encourages and builds mutual trust, respect, and cooperation among team members. </p> <p>• Serves as a role model to demonstrate appropriate behaviors. </p> <p>• Manages all day-to-day operations. </p> <p>• Understands employee positions well enough to perform duties in employees' absence. </p> <p><b> Supporting Human Resource Activities </b> </p> <p>• Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. </p> <p>• Assists in recruitment, hiring, training, and orientation of department personnel. </p> <p><b> Additional Responsibilities </b> </p> <p>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. </p> <p>• Analyzes information and evaluates results to choose the best solution and solve problems. </p> <p>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. </p> <p>• Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean. </p> <p>• Performs departmental administrative duties. </p> <p>• Addresses complaints and serves as Manager on Duty as needed. </p> <p>• Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings). </p> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <p> <br> From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. 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Look no further than this Diploma in Digital Thinking and Mobile Teaching – Level 3 course.<br /> <br /> Are you someone who is currently working in marketing or sales? If yes, it is extremely important that you understand the theory and practice of making important marketing decisions, which is exactly what this fantastic and exciting Diploma in Sales Planning will teach you! Learn to assess the marketing environment, and learn to analyse the scope of tasks which are undertaken in various marketing situations during this amazing Sales Planning course. Not only that, this Sales Planning course will enable you to form short, medium, and long term sales plans, to create detailed and comprehensive sales plans, and to exceed your sales targets. Become a better sales person in every way, and transform into the star employee in your workplace, with this Sales Planning course.<br /> <br /> <strong>Description</strong><br /> <br /> <strong>Course Curriculum:</strong> <ul> <li><strong>Module 01.</strong> Introduction to Planning</li> <li><strong>Module 02.</strong> Planning for the short, medium and long term</li> <li><strong>Module 03.</strong> Sales planning to hit target</li> <li><strong>Module 04.</strong> Key ratios</li> <li><strong>Module 05.</strong> Putting together your personal sales plan</li> <li><strong>Module 06.</strong> Sales plan example</li> <li><strong>Module 07.</strong> Other types of planning in sales</li> <li><strong>Module 08.</strong> Case study</li> <li><strong>Module 09.</strong> Summary</li> </ul> <strong>How will I be assessed?</strong> <ul> <li>You will have one assignment. 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Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <p>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. </p> <p> OR </p> <p>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. </p> <p><b> Advantageous </b> </p> <p>• 1-Years’ Island resort experience </p> <p>• 1-Years’ experience working at a luxury brand </p> <p><b> CORE WORK ACTIVITIES </b> </p> <p><b> Maintaining Guest Services and Front Desk Goals </b> </p> <p>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. </p> <p>• Develops specific goals and plans to prioritize, organize, and accomplish your work. </p> <p>• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. </p> <p><b> Managing Projects and Policies </b> </p> <p>• Implements the customer recognition/service program, communicating and ensuring the process. </p> <p>• Tracks all guest issues from various sources and report results. </p> <p>• Ensures guest requests/issues are logged. </p> <p>• Oversees the financial aspects of the department including purchasing and payment of invoices. </p> <p><b> Ensuring Exceptional Customer Service </b> </p> <p>• Provides services that are above and beyond for customer satisfaction and retention. </p> <p>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. </p> <p>• Identifies trends in guest issues for resolution. </p> <p>• Schedules and supervise staff to ensure prompt, friendly, and attentive service. </p> <p>• Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests. </p> <p>• Coordinates the process of receiving and resolving guest issues and requests. </p> <p><b> Supporting Management of Guest Service Team </b> </p> <p>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. </p> <p>• Encourages and builds mutual trust, respect, and cooperation among team members. </p> <p>• Serves as a role model to demonstrate appropriate behaviors. </p> <p>• Manages all day-to-day operations. </p> <p>• Understands employee positions well enough to perform duties in employees' absence. </p> <p><b> Supporting Human Resource Activities </b> </p> <p>• Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. </p> <p>• Assists in recruitment, hiring, training, and orientation of department personnel. </p> <p><b> Additional Responsibilities </b> </p> <p>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. </p> <p>• Analyzes information and evaluates results to choose the best solution and solve problems. </p> <p>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. </p> <p>• Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean. </p> <p>• Performs departmental administrative duties. </p> <p>• Addresses complaints and serves as Manager on Duty as needed. </p> <p>• Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings). </p> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <p> <br> From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. 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(Red Sea-NEOM-Sindalah Island)' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'bahrain' $jobLocName = 'Bahrain' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/39306066' $companyName = ' at Marriott International, Inc.' $twitterText = 'Hiring now! Manager At Your Service (AYS) - (Red Sea-NEOM-Sindalah Island) at Marriott International, Inc.. Please apply or share https://jobs.laimoon.com/jobs/externalview/39306066' $emailText = 'Hiring now! Manager At Your Service (AYS) - (Red Sea-NEOM-Sindalah Island) at Marriott International, Inc.. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/39306066' $sCompanyName = false $csaSearchKey = 'Manager At Your Service (AYS) - (Red Sea-NEOM-Sindalah Island)' $jobDetails = 'تفاصيل الوظيفة' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Marriott International, Inc.'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
الشركة المعلنة عن الوظيفة
Marriott International, Inc.
-
CRM – Customer Relationship Management Course Line88 درهم
1,102 درهممدة الدورة التدريبية: Upto 1 Hour -
Diploma in Sales Planning Level 3 1TRAINING180 درهممدة الدورة التدريبية: Upto 6 Hours
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