Operation Lead, Operations

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role which will give you experience in using the tools and systems that make our operations successful.Key job responsibilities Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.Support and train employees to deliver great service and supervise them in their daily tasks.Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.Work with other departments to find solutions to address common issues or support needs in areas of key performance.Use data analysis to identify ways to optimise safety, quality, and productivity.A day in the life As an Operations Lead/Supervisor, you'll be based in one of our operational sites. You'll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.You'll escalate any issues you spot to your manager, but sometimes you'll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you'll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.1 year of Microsoft Office products and applications experience.High school diploma or equivalent.Work a flexible schedule/shift/work area including weekends, nights, and/or holidays.Advanced proficiency in the local language in both written and verbal communication.Relevant experience working with data analytics and using these metrics to identify problems.Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.Experience in Lean Six Sigma and Kaizen techniques.Experience with supporting tools (e.g., Minitab, JMP, MS Excel, and MS Access).Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (link) for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. #J-18808-Ljbffr