General Manager - Hotel Operations

General Manager with 10+ years experience with a 5-star property in Dubai only apply.Responsibilities: Oversee the operations functions of the hotel, as per the Organizational chart.Hold regular briefings and meetings with all heads of departments.Ensure full compliance to hotel operating controls, SOPs, policies, procedures, and service standards.Lead all key property issues including capital projects, customer service, and refurbishment.Handle complaints and oversee the service recovery procedures.Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.Ensure all decisions are made in the best interest of the hotel and management.Develop improvement actions and carry out cost savings.A strong understanding of P&L statements and the ability to react with impactful strategies.Closely monitor the hotel's business reports on a daily basis and take decisions accordingly.Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General are on target and accurate.Maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs.Prepare monthly financial reporting for the owners and stakeholders.Draw up plans and budgets (revenues, costs, etc.) for the owners.Oversee and manage all departments and work closely with department heads on a daily basis.Manage and develop the Hotel Executive team to ensure career progression and development.Assist in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.Act as the final decision maker in hiring key staff.Coordinate with HODs for the execution of all activities and functions.Deliver hotel budget goals and set other short and long-term strategic goals for the property.Be accountable for responsibilities of department heads and take ownership of all guest complaints.Provide effective leadership to hotel team members.Lead in all aspects of business planning.Respond to audits to ensure continual improvement is achieved.Handle corporate clients and take part in new client acquisition along with the sales team whenever required.Assist in residential sales and development with strong sales prospects.Safeguard the quality of operations for both internal and external audits.Ensure compliance with Occupational Health & Safety Act, fire regulations, and other legal requirements. #J-18808-Ljbffr