SPA Reception

Join to apply for the SPA Reception role at Hyde Johannesburg Rosebank. Company Description From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region. Job Description Answer the phone promptly and use the guest's name throughout the phone conversation. Acknowledge and greet everyone who enters and leaves spa facilities. Handle guests' questions and concerns professionally and courteously. Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction. Be responsible for scheduling tours, spa day packages, treatments, and personal training. Carry out spa tours and spa consultations with guests and members, giving personalized advice and promoting facilities, treatments, and products. Be responsible for the sale of gift vouchers and their redemption. Be responsible for pre- and post-treatment advice for clients when booking appointments. Be responsible for stating important contraindications when booking appointments. Schedule bookings for members and guests to the required standard. Ensure that all new clients fill in a spa consultation card and keep this record updated with current information. Maintain all spa reception areas to high standards of cleanliness. Ensure all equipment is serviced as part of a preventative maintenance program. Be responsible for achieving retail sales. Process bill payments and receipts accurately. Set an example for staff through personalized service, positive attitude, and professionalism. Assist during spa promotions and events. Ensure all displays are changed regularly to reflect current promotions. Properly open and close the spa each day according to Standard Operating Procedures. Utilize spa computers with skill and proficiency. Maintain a Spa Desk Bank for daily transactions. Actively promote the spa, treatments, services, sessions, retail products, and available programs, promotions, or discounts. Maintain a clean, safe, fully stocked, and well-organized work area. Maintain a positive attitude and contribute to a quality work environment. Assist in all areas of spa operation as requested by management. Communicate any occurrences involving staff or guests that require management attention. Be responsible for all retail stock security. Record all necessary information in the spa software system accurately. Manage cancellation bookings and waiting lists for members and guests. Record member and guest comments for quality assurance. Monitor usage of facilities and types of usage. Ensure correct records are kept for member and guest visits, treatments, and purchases. Be responsible for all daily takings and usage reports. Qualifications Arabic speaker is highly preferred. Minimum of 7 years' experience within a 5-star or luxury hotel SPA or hotel reception, working with Opera (customer service experience acceptable). Minimum of 1 year in a supervisory or coordinator role at the spa reception is a plus. High school diploma is required. Experience in handling inventories of medium to large retail areas. Excellent customer service and phone skills. Ability to handle daily, weekly, and month-end reports. First name Last name Email Phone Resume (PDF, DOC, DOCX, max 2MB) Answer the following questions (must be completed): Consent to data collection according to Ennismore's privacy policy Thank you for applying!Good luck!