Customer Relationship Officer

Bachelor of Business Administration (Management) Vacancy 1 Vacancy Job Description Role: Customer Relationship Officer Role Purpose: Managing products and services related to Institutional Banking customers to ensure the delivery of quality service, projecting a warm image of ADIB, maintaining operational controls, and continuously improving financial services and operational efficiency. Responsibilities: Handle inquiries related to deposit accounts, including opening and closing accounts, ensuring proper form completion, observing KYC policies and CB instructions. Manage inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain approvals, input data into the system, and ensure proper form completion. Manage service delivery and sales, including cross-selling ADIB's products and promoting ADIB's image. Staff management and coordination, including training and appraisals of subordinates. Perform other tasks as specified by management. Specialist Skills / Technical Knowledge Required: Broad knowledge of ADIB's Retail Banking products and services. Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures. Good knowledge of UAE banking practices, regulations, and risks. Understanding of Anti-Money Laundering regulations issued by the UAE Central Bank and other authorities. Awareness of competitors in the local market. Knowledge of service standards and sales skills. Company Industry Banking Broking Department / Functional Area Finance Treasury Keywords Customer Relationship Officer Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Candidates should verify the legitimacy of employers independently. We do not endorse requests for money payments and advise against sharing personal or bank details. For security tips, visit our website. Report any fraud or malpractice to abuse@naukrigulf.com. #J-18808-Ljbffr