Front Office Manager

Join us at Zulal Wellness Resort, the Middle East's largest wellness destination, where we blend Traditional Arabic & Islamic Medicine with world-class hospitality. We are looking for a passionate and experienced Front Office Manager to lead our Front Office team and deliver unforgettable guest experiences.Key Responsibilities: Ensure seamless guest journeys from arrival to departure, providing exceptional service and handling requests with care.Manage daily front office activities, ensuring smooth communication across departments.Monitor room revenue, occupancy, and credit reports to optimize performance.Uphold company policies, safety standards, quality benchmarks, law, and the culture of the state.Drive team engagement, continuous improvement, and a culture of excellence.Oversee front office scheduling, staffing, and daily operations.Evaluate staff performance and provide ongoing coaching and development.Resolve guest concerns efficiently and courteously.Maintain accurate room status, financial controls, and reporting.Collaborate with other departments to ensure a seamless guest experience.Champion guest satisfaction initiatives and ensure VIP and special requests are handled with care.Support sustainability practices and company values in daily operations.Candidate Qualifications: Bachelor's degree in Business Administration or related field (preferred).Minimum 4-6 years of experience in front office operations, with at least 2-3 years in a managerial role - especially in a luxury or high-end hospitality environment.Strong knowledge of Opera, Nuvola, Saflock, and other front office management systems.Strong leadership, communication, and interpersonal abilities, with fluency in both Arabic and English.Proficiency in MS Office (Excel, Outlook, Power Point, Publisher).Ability to manage stress, multitask, and maintain confidentiality.Positive, adaptable, and guest-focused attitude. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management, Quality Assurance, and Business Development Industries Wellness and Fitness Services Referrals increase your chances of interviewing at Zulal Wellness Resort by Chiva-Som by 2x Sign in to set job alerts for "Front Office Manager" roles. We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.