Senior Tech Customer Support Representative (Fluent English)

Job Description

Zealtouch is looking for a fluent English-speaking Tech CSR to join our support team. You’ll assist users via calls, chat, and email, handle KYC verifications, approve registrations, and detect fraud or suspicious activity.

This is not a sales role — we’re seeking a problem-solver who can guide users clearly and professionally.

Key Responsibilities

Provide inbound & outbound support via calls, chat, and email

Guide users through KYC and onboarding processes

Review and approve registrations after due diligence

Monitor and identify potential fraud or suspicious activities

Collaborate with internal teams to elevate issues

Maintain detailed logs of interactions and support cases

Use CRM and calling tools effectively to manage workflows

What We Offer

Competitive Salary: PKR 100,000/month

Profit Sharing Bonus

Health Insurance coverage

Gym Allowance

A growth-oriented, remote-first work culture

Job Specification

Fluent English (spoken & written) — must be confident on calls

4+ years of experience in customer support (preferably in fintech or crypto)

Strong understanding of KYC, compliance, and fraud detection

Comfortable using calling tools, CRMs, and support platforms

Tech-savvy, detail-oriented, and calm under pressure

Prior experience in a remote support environment

Job Rewards and Benefits

Communication

Health Insurance

Incentive Bonus

Medical

Provident Fund

Sports and Entertainment

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