CRM Manager

Join or sign in to find your next job Join to apply for the CRM Manager role at Dicetek LLCJoin to apply for the CRM Manager role at Dicetek LLCGet AI-powered advice on this job and more exclusive features.Role Overview The Role Overview The CRM Manager – Everyday Banking will be responsible for planning and executing customer engagement campaigns for Everyday Banking products (e.g., current & savings accounts, deposits, payments). This role will leverage the Dynamics 365 Marketing platform to deliver targeted, data-driven, and personalized communications aimed at increasing product usage, engagement, and customer retention.Key Responsibilities Be a CRM champion - Develop and manage CRM campaigns for Everyday Banking customers, ensuring alignment with business objectives.Build powerful client journeys - Utilize Dynamics 365 Marketing to automate and optimize customer journeys across email, SMS, push, and in-app notifications.Leverage data and insights: Work closely with data teams to define customer segments and behavioural triggers for targeted campaigns.Monitor, analyse, and report on campaign performance, customer engagement, and conversion rates, using insights to drive improvements.Collaborate with product, digital, and analytics teams to ensure campaigns are data-driven and insight-led.Collaborate and innovate: Partner with UX and creative teams to develop compelling CRM content and messaging.Continuously explore new features and enhancements within Dynamics 365 Marketing to drive efficiency and effectiveness.Test learn and improve - Support test-and-learn initiatives, leveraging A/B testing to optimize engagement strategies.Protect the business - Ensure all CRM activities comply with regulatory requirements, privacy laws, and internal governance policies.Qualifications & Experience5+ years of experience in CRM, lifecycle marketing, or digital marketing, preferably within banking or financial services.Hands-on experience with Dynamics 365 Marketing (Customer Insights – Journeys) or other marketing automation platforms.Strong understanding of customer segmentation, journey mapping, and campaign execution.Experience in omni-channel marketing (email, SMS, push, in-app, web personalization).Evidence of working with Marketers and agencies to generate compelling copy and content and create engaging email, SMS and Push messages Ability to manage multiple campaigns simultaneously while meeting deadlines.Strong communication and stakeholder management skills. You can influence, innovate and execute with confidence Nice To Haves Knowledge of Dynamics 365 Marketing (Customer Insights – Data) or similar platforms.Proficiency in data analysis and reporting, with experience using dashboards and analytics tools.Seniority level Seniority level Not Applicable Employment type Employment type Contract Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Dicetek LLC by 2x Sign in to set job alerts for “Customer Relationship Management Manager” roles.Abu Dhabi Emirate, United Arab Emirates 3 weeks ago Senior Manager Asset Management (Emiratization)Abu Dhabi Emirate, United Arab Emirates 2 weeks ago Digital Marketing Manager, Theme Parks and Attractions Abu Dhabi Emirate, United Arab Emirates 2 weeks ago Branch Manager, Branch Banking - Abu Dhabi, Retail Banking (Emirati Talent)Abu Dhabi Emirate, United Arab Emirates 3 weeks ago AVP & Manager- CCB & IB Account Services (Emiratised Role)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago Abu Dhabi Emirate, United Arab Emirates 1 week ago Senior Account Manager - Social Media and Digital Strategy Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 9 hours ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Business Consultant (Sales Account Manager) - Abu Dhabi Technical Account Manager - United Arab Emirates - Abu Dhabi or Dubai Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Digital Marketing Manager (Arabic speaking)Abu Dhabi Emirate, United Arab Emirates 1 day ago Digital Marketing Manager (Arabic Speaker)Abu Dhabi Emirate, United Arab Emirates 3 weeks ago Abu Dhabi Emirate, United Arab Emirates 1 week ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago Customer Account Manager - Advanced Products & Solutions (MENA)Account Manager - Abu Dhabi (Future Hiring)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago Account Manager in Training (Emiratisation)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Abu Dhabi Emirate, United Arab Emirates 3 weeks ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 7 hours ago Account Manager, Communications ( Technology)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago Abu Dhabi Emirate, United Arab Emirates 2 weeks ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago We’re unlocking community knowledge in a new way. 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