ServiceNow Development/Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

Provide support for Servco Service Catalogue Service Delivery initiatives by developing and delivering functionalities within the Service Now platform.

Assess the viability of new requests and provide proposals and solutions to the business that meet business requirements, align with IT strategy and maximise reuse opportunities.

Create and update Technical Documents when required.

Demonstrate good analytical skills to ensure business problems are questioned and understood and the solutions are cost effective and timely.

Ensure development is completed as per the customer’s requirements and provide consultation/technical support to the development wherever required.

Be a subject matter expert and would be required to manage multiple small scale, moderately complex development projects.

Identify opportunities to improve the application / streamline development activities wherever required and promote / drive innovation in technologies, processes and tools.

Use scripting tools to automate routine tasks being done in the Service Now platform.

Report progress and identify and raise any issues/risks, escalating as appropriate to enable satisfactory resolution.

Establish and maintain good communication and relationships with relevant stakeholders, both internal and external to the development team.

The role will report to the Servco Systems Delivery Lead

To be successful in this role, you should meet the following requirements:

Experience in designing and implementing solutions within Service Now is required.

Good knowledge of the core concepts of Service Now to include its OOTB functions and customisation capabilities.

Experience of working knowledge on Service Now ITSM Module preferred.

Experience of developing within a customised Service Now instance.

5-6 years of Service Now Developer experience, including APIs, Access Control, Client and Server side scripting, Import sets and Transform Maps & Scripts, Service Portal including Widget development, Notifications, Employee Center, Agent Workspace, System Upgrades, System clones etc.

Good working knowledge of Java Script.

Experience in writing technical documents is essential.

Understanding of Agile methodologies and working practices.

Must be able to design, discuss, question and document system solutions.

Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and test cases.

Able to work under pressure and demonstrate initiative, enthusiasm and a rapid learning capability.

Proven results-driven approach with the ability to take initiative, handle multiple tasks and shifting priorities and meet deadlines.

Experience of forming and maintaining network relationships - solid partner/stakeholder interaction skills.

Both spoken and written communication skills with experience of adapting style and approach to the audience and message to be delivered.

Service Now Certification preferred.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI

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