3050 Senior Executive – Technical Support

3050 Senior Executive – Technical Support Work Location: Dubai* Profile Submission Date is 30 June 2025 *2. JOB SUMMARYFirst and second level support for end device equipment (laptops, desktops, printers, barcode scanners, network, CCTV, etc.),to enforce Information Security Management System policies & procedures for Asset Management, License Management, and Service Level Management. Manage inventory of spares and stocks for all end user IT assets of DP WL and implement change control procedures for all IT assets. Track asset performance and financials.Interact internally/externally with all end users and customers daily to achieve department/work unit goals and initiatives.Coordinate with IT Helpdesk & suppliers to resolve user hardware/software issues on desktops/laptops.Work with Procurement & suppliers for the purchase of IT assets including hardware & software.3. KEY RESPONSIBILITIESStrong communication skills.Responsible for documenting and maintaining a Software register as per ISMS License Management procedure.Responsible for tagging and labeling all end user IT assets and managing inventory of spares and stocks for all end user IT assets in a secure environment.Coordinate annual physical inventory reconciliation exercise with external/internal auditors.Responsible for disposal of unusable/old assets by coordinating with Procurement and Finance Departments.Provide technical support to end-users for hardware & software, both remotely & onsite (within UAE).Install, configure, and maintain computer hardware, peripherals, and software.Diagnose and resolve network connectivity problems, including LAN & Wi-Fi issues.Manage user onboarding and offboarding processes, providing training on IT activities.Analyze call logs to identify common trends and underlying problems.Manage infrastructure and coordinate with vendors/suppliers for new requirements.Collaborate with network/security/infrastructure teams to deploy and configure new appliances such as firewalls, switches, CCTV, NVR, access control systems, and other security tools.Install approved patches on desktops, laptops, and servers to ensure system security and ISMS compliance.Respond to telephone calls, emails, and tickets for user support.4. TECHNICAL COMPETENCIESSolid attention to detail and ability to create and document processes and procedures.Good verbal and written communication skills with internal IT colleagues, business leaders, and external audit community.Ability to work within a busy environment with a positive attitude and maintain a high degree of confidentiality.Excellent organizational and problem-solving skills.Strong understanding of desktop hardware, operating systems, and software.Good understanding of network systems, protocols, server hardware, and operating systems. #J-18808-Ljbffr