Head Host

Job Description OBJECTIVEThis role involves individually handling assigned tasks while presenting a positive first impression of the establishment’s friendliness, excellent service, and high standards. The Head Host/Hostess is responsible for greeting customers upon arrival, informing them of waiting times, monitoring the waiting list, entering guest names into the computer system, showing guests to their tables, and ensuring quick turnaround times. The Head Host also manages reservation phone calls, updates the referral guest contact list for promotional activities, and remembers key preferences of VIP guests.Key Responsibilities Handle all customer interactions tactfully, politely, and friendly Open the front door for customers entering or leaving whenever possible Greet customers enthusiastically and lead them to their reservations with patience Thank guests as they leave and invite them to return Maintain tidiness and cleanliness of the working area and restaurant, including hovering, mopping, and light housekeeping duties such as cleaning glasses and ensuring restrooms are clean, stocked, and orderly Assist customers with their needs, such as refilling beverages, billing, and handling to-go orders, while multitasking with phone calls Provide feedback to senior management regarding customer complaints and service issues Visit tables when necessary to ensure customer needs are attended to Adhere to internal SOPs, hygiene, and food safety standards Answer reservation, cancellation, and general inquiry calls Maintain impeccable grooming standards at all times Skills Diploma or certificate in Hospitality or Tourism industry, or equivalent vocational qualification obtained through experience in a 4/5-star hotel or fine dining restaurant At least 2 years of experience in a similar role Excellent command of English; Arabic language skills are desirable Strong interpersonal and customer service skills Previous team management experience is desirable#J-18808-Ljbffr