Junior Customer Excellence Associate

An excellent communicator in English and Arabic! You love to talk to people and understand the value of good communication skills.You're comfortable with change and constantly find ways to be proactive and get things done on your own.You pick up things quickly and do what is necessary to learn concepts and tools you are unfamiliar with.High attention to detail - you always catch mistakes such as typos, no matter how minor You can multitask, prioritize, and manage time effectively You have a BSc/BA in finance or a related field What you'll do Manage large amounts of tickets via incoming Whats App, email, and phone calls.Escalate and route client concerns to the appropriate team, and follow up to ensure they are solved.Assist clients in operational and troubleshooting tasks.Act as the internal voice of the customer, and vocalize customer pain points.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Take the extra mile to engage customers and achieve world-class customer satisfaction ratings.Ensure that the work undertaken complies with regulatory guidelines issued by the compliance department.Some of our benefits: Remote-first and flexible work environment Diverse, driven and supportive team with a positive work atmosphere (one of our core values)A culture of growth - being mentored, coached and supported to grow in your career Great company healthcare package Learning and development budget No fees on Sarwa's products Company Industry Banking Broking Department / Functional Area Helpdesk Customer Service Telecalling Keywords Junior Customer Excellence Associate Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com #J-18808-Ljbffr