Reception/Telephone Operator(Arabic Speaker)

Description1. POSITION PURPOSESpeaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtain accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events. Provides a paging service for hotel guests and employees. Processes guest wake-up calls.2. SAFETY AND SECURITYReport work-related accidents or injuries immediately upon occurrence to manager/supervisor.Follow company and department safety and security policies to ensure a clean, safe, and secure environment.Maintain awareness of undesirable persons on the property premises.Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters).Identify and correct unsafe work procedures or conditions and report them to management and security/safety personnel.3. DUTIES AND RESPONSIBILITIESAnswer incoming calls.Direct calls to guest rooms, staff, or departments through the switchboard or PBX system.Place outgoing calls.Receive and deliver messages in a timely and efficient manner.Log all service requests, defects, and incidents in GXP.Provide information about hotel services to guests.Understand the operation of the telephone operator board or PBX switchboard.Know the procedures to follow when an emergency call is required.Monitor automated systems, including CCTV, when engineering and maintenance departments are closed.Ensure room service orders are taken efficiently and accurately for timely delivery.Assist in reporting telephone equipment or service complaints and problems.Train or assist with training new telephone operators.Adhere to health and safety, fire, and bomb threat procedures.Multitasking abilities are essential, as the operator may be asked to perform other jobs.Answer calls politely and courteously.Keep records of calls placed and received, including call charges.Update necessary information on PMS/Opera systems.Register guests in house in CID system.4. MINIMUM KNOWLEDGE/EXPERIENCE/TRAINING/QUALIFICATIONSHigh school diploma or higher.Knowledge of Hotel Property Management System (Opera), Starguest, and MS Office.At least 2 years of experience in a similar role in 5-star hotels or resorts. Experience in remote locations is a strong asset.Individual qualities include fluency in English plus one additional language, energy, initiative, proactivity, persistence, and a commitment to exceeding expectations.5. CRITICAL COMPETENCIESCustomer Service Orientation Team Orientation Communication Skills Planning and Organization Diplomacy At Marriott International, we are dedicated to being an equal opportunity employer, valuing diverse backgrounds, and fostering an inclusive environment. We do not discriminate based on disability, veteran status, or other protected categories by law. #J-18808-Ljbffr