Front Stage (Desk) Agent

Hey there!Are you one of those creative minds? A character, a storyteller?Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?Join the audition and start scripting your own story at Paramount Hotels!Job Purpose: To be the main point of contact for the guests upon arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner.Job Description--Comprehensive knowledge of the Hotel, including all departments, services and outlets-Provide a warm welcome to all guests on arrival-Register guests in line with the established guest registration policy-Take payment from guests on departure and close their bills accurately-Be efficient in assisting guests throughout their stay with any requirements-Sell rooms to walk-in guests at the maximum rate possible-Ensure that the Front Stage/Guest Services Desk is manned at all times, as well as operationally prepared and stocked with all required items-Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody-Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided-File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket checks-Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly-Attend the daily shift briefings and monthly communication meetings-Identify and anticipate guest’s needs and assist in any possible way-Check and action traces in Opera on arrival and departure as well as setting traces sensibly at alltimes-Assist with escorting guests to their rooms on arrival, explaining all the features and facilities-Carry out cashiering duties like foreign currency exchange, paid-outs,etc.-Close the individual cashier audit at the end of each shift, ensuring that all details balance-Maintain a cash float and take full responsibility for it, ensuring that it is balanced at alltimes-Minimize rebates and ensure that they all have sufficient justification, back-up and signatures-Perform any related duties and special projects as requested by Management Qualifications & Experience Minimum of 1 year experience in a Receptionist/Guest Service position at Front Stage, preferably in an international five star hotel High level of verbal and written in English. Additional Language would be a plus Knowledge of Microsoft Office applications Knowledge of OPERA PMS #J-18808-Ljbffr