Patient Affairs Specialist

The Patient Affairs Specialist role has two main responsibilities. The primary responsibility is to use internally provided resources to book new patients and retain patients already seen in the clinic. In addition, the Patient Affairs Specialist will ensure the patients have an excellent "journey" through the facility and document this journey through the patient survey.Second, the Patient Affairs Specialist is responsible for ensuring all patients, visitors, and families received at Glu Care Integrated Diabetes Center feel warmly welcomed upon arriving at the facility. The Front of the House role will ensure that all patients, visitors, and families are registered in a timely manner, are escorted to the proper location, and assisted as appropriate including the collection of information in a timely and safe manner.Responsibilities Welcomes and greets all patients and visitors, in person or over the phone.Answers the phone while maintaining a polite, consistent phone manner.Responsible for keeping the reception area clean and organized.Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and insurance information.Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.Assists in claims processing and billing in coordination with the insurance and finance teams.Education Requirements Education: High school diploma or equivalent.Knowledge of clinical procedures, first aid, and medical terminology.Knowledge of office procedures including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills.Experience and Skills Experience: Previous clinic or hospital reception and leadership experience.Skills: Highly organized, capable of multitasking, and shows attention to detail. Supervisory skills in scheduling, training, and leading a team. Data analysis and strategic thinking. Proficient in telephone etiquette, customer service, and basic word and excel programs.Critical Skills Telephone Etiquette: The way in which the front desk personnel handle telephone calls determines how the facility is perceived. The medical office receptionist must be a good listener and maintain confidentiality in addition to having good phone manners.Customer Service: Giving patients personal attention can go a long way in establishing their positive experience with the facility. The receptionist should give the patients a warm welcome when they enter the office. Even if you can't verbally greet the patient, getting eye contact with them lets them know you are aware of their presence and will get to them as soon as possible. If the patient brings a problem to the receptionist, it should be addressed by immediately bringing it to the attention of the nurse, clinician, or administrator as appropriate. #J-18808-Ljbffr