Patient-Affairs Specialist - UAE National only

Patient-Affairs Specialist - UAE National only Be among the first 25 applicants. Job Summary: The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth front-desk operations. Responsibilities include welcoming patients, managing appointments, handling inquiries, and coordinating with medical teams to ensure seamless care. The ideal candidate should have a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.Key Responsibilities: Front Desk & Patient Reception: Welcome, greet, and assist patients professionally; manage check-ins and check-outs; provide information about services, policies, and procedures.Appointment & Scheduling Management: Coordinate and confirm appointments; manage reminders and follow-ups; maintain accurate patient records in EMR systems.Patient Experience & Support: Serve as the primary contact for inquiries; assist with insurance verification and billing; guide patients on clinic workflows and digital health tools.Administrative & Operational Support: Handle daily administrative tasks; keep the reception area organized; collaborate with teams to optimize patient flow.Coordination & Communication: Act as liaison between patients and healthcare teams; ensure effective communication; handle confidential information per data protection regulations; support infection control programs.Requirements: Bachelor's degree in Healthcare Administration, Business, Hospitality, or related field (preferred).Experience in front-desk, patient affairs, or customer service roles.Excellent communication and interpersonal skills with a patient-first approach.Strong organizational skills and ability to multitask in a fast-paced environment.Proficiency in EMR systems, CRM software, and scheduling tools.Fluency in English and Arabic.Seniority level Entry level Employment type Full-time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr