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Customer Service Support
Full time at Worldticket Solutions in Bangkok, Thailand

Customer Service Support Full time at Worldticket Solutions in Bangkok, Thailand

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Posted on January 8, 2019

Job details

WorldTicket A/S  

Do you want to be part of a high-performance global team, and advance your qualifications and skills in a job in the IT and travel sector? 

Job Description: WorldTicket is one of the world's leading providers of IT sales solutions for mid-sized and regional airlines. Every year almost 10 million flight tickets are sold to passengers through our IT ;

Our customers, the airlines, are located in Europe, Africa and Asia and our +100 employees are distributed between our offices in Copenhagen, Warsaw, Kiev, Bangkok and ;

We are currently looking for an experienced Customer Service Support Employee for our Kiev and Bangkok office. You would work in a unique and divers working environment in which your task is to communicate and directly work with the client. The job will be characterized by a competitive salary, based on skills and ;

Your main responsibilities will include: 

  • Provide direct customer service and support, including customer communication 
  • Troubleshooting 
  • Change of application customization 
  • Coordination of contact to 3rd level support (Call, Task and Service Management) 
  • Writing requirements and specifications for change requests 
  • Updating user manuals and release notes 
  • Testing of new releases before deployment to the customers (Maintenance and Release Management)  

Candidate Profile:  

The ideal candidate has + 2 years of job experience in 2nd Level Application Support with DB/SQL. Preferably, the candidate has worked previously in the airline industry or for a provider of inventory or sales and reservation solutions in a comparable travel service ;


Furthermore, the right candidate for this position comes with: 

  • Great educational background, preferably in a technical field such as computer science or engineering 
  • Solid technical background, with understanding or hands-on experience in software development and web technologies 
  • Good SQL knowledge 
  • Excellent client-facing and internal communication skills 
  • Excellent English written and verbal communication skills 
  • Solid organizational skills including attention to detail and multi-tasking skills 
  • Strong working knowledge of Microsoft Office 
  • Development or backend project experience from a CRS or GDS project 
  • Experience in Software Implementation or integration Project participation 

What we offer:  

  • Unique working environment where you communicate and work directly with the client 
  • Competitive salary, based on skills & experience 
  • Variety of knowledge sharing, training and self-development opportunities 
  • Friendly team 
  • State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions 

Application Process:  

Apply by sending in English to  Information? 

 If you need more information about our company, please visit our website  

 Any questions to the position may be directed to the email ;

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