WorldTicket A/S  

Do you want to be part of a high-performance global team, and advance your qualifications and skills in a job in the IT and travel sector? 

Job Description: WorldTicket is one of the world's leading providers of IT sales solutions for mid-sized and regional airlines. Every year almost 10 million flight tickets are sold to passengers through our IT ;

Our customers, the airlines, are located in Europe, Africa and Asia and our +100 employees are distributed between our offices in Copenhagen, Warsaw, Kiev, Bangkok and ;

We are currently looking for an experienced Customer Service Support Employee for our Kiev and Bangkok office. You would work in a unique and divers working environment in which your task is to communicate and directly work with the client. The job will be characterized by a competitive salary, based on skills and ;

Your main responsibilities will include: 

• Provide direct customer service and support, including customer communication 
• Troubleshooting 
• Change of application customization 
• Coordination of contact to 3rd level support (Call, Task and Service Management) 
• Writing requirements and specifications for change requests 
• Updating user manuals and release notes 
• Testing of new releases before deployment to the customers (Maintenance and Release Management)  

Candidate Profile:  

The ideal candidate has + 2 years of job experience in 2nd Level Application Support with DB/SQL. Preferably, the candidate has worked previously in the airline industry or for a provider of inventory or sales and reservation solutions in a comparable travel service ;

Furthermore, the right candidate for this position comes with: 

• Great educational background, preferably in a technical field such as computer science or engineering 
• Solid technical background, with understanding or hands-on experience in software development and web technologies 
• Good SQL knowledge 
• Excellent client-facing and internal communication skills 
• Excellent English written and verbal communication skills 
• Solid organizational skills including attention to detail and multi-tasking skills 
• Strong working knowledge of Microsoft Office 
• Development or backend project experience from a CRS or GDS project 
• Experience in Software Implementation or integration Project participation 

What we offer:  

• Unique working environment where you communicate and work directly with the client 
• Competitive salary, based on skills & experience 
• Variety of knowledge sharing, training and self-development opportunities 
• Friendly team 
• State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions 

Application Process:  

Apply by sending in English to  Information? 

 If you need more information about our company, please visit our website  

 Any questions to the position may be directed to the email ;