Soft Services Manager

Job Title: Soft Services Department Manager Manage the daily operations and performance of the Soft Services Department, including: Cleaning Window Cleaning Pest Control Waste Management Timetabling Service Desk Administration Lead, support, and coach team members to achieve company and client objectives. Develop and deliver monthly activity reports for senior management and service users. Collaborate with stakeholders to understand their evolving needs and ensure service excellence. Conduct KPI and SLA inspections to ensure optimal service delivery. Maintain compliance with all statutory and legal regulations relevant to Soft Services Operations. Identify and address risks related to departmental outputs and escalate issues as required. Desired Candidate Profile We’re seeking dynamic professionals with a strong background in Soft Services Facilities Management: 10-15 years of experience in similar roles within complex environments. 5-7 years in senior consultancy services. A degree in a relevant engineering discipline; project management qualifications (PMP, Prince 2) preferred. Additional Information Note: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should independently verify the legitimacy of employers. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security concerns, contact abuse@naukrigulf.com. Serco operates globally across the UK, Europe, Americas, Middle East, and Asia Pacific, with a significant presence in facilities management, transportation, and technology sectors. Established in the Middle East in 1947, Serco has grown rapidly, managing iconic projects such as the Dubai Metro and various air traffic control operations, including Dubai Airport. Key contracts include Zayed University and Cleveland Clinic Abu Dhabi. Location: Rolex Tower, Sheikh Zayed Road, Dubai, UAE #J-18808-Ljbffr