Heritage Guide

Job Description : The Heritage Guideis responsible for welcoming visitors and conducting guided tours of the heritage site. The role includes explaining the cultural and historical significance of the site in a clear and engaging way, answering visitor questions, and ensuring a positive visitor experience. The guide works with senior staff to maintain accuracy and cultural sensitivity, and communicates effectively in Arabic and English. This is a junior-level position suitable for candidates with an interest in heritage and tourism.Job Requirements: Minimum of a Bachelor's degree in Tourism, Heritage Studies, Cultural Anthropology, or a related field.A foundational knowledge of local history, culture, and heritage assets, demonstrated through coursework or practical experience.Previous experience in tourism or heritage-related roles, ideally involving direct interaction with visitors.Proficiency in both Arabic and English, with the ability to convey complex information in an engaging manner to a variety of audiences.Strong interpersonal and communication skills, enabling effective interaction with diverse groups of visitors.Basic understanding of heritage conservation principles and practices, with the willingness to engage in ongoing learning.Familiarity with visitor management systems or tools used in tourism scenarios.Job Responsibilities: Conduct guided tours of the heritage site, effectively communicating historical narratives and cultural significance to visitors of varying backgrounds.Tailor tour experiences to meet the specific interests and preferences of individual guests, enhancing their overall satisfaction.Address visitor inquiries and provide accurate information regarding collections, exhibits, and the heritage site's significance.Collaborate with senior heritage staff to ensure the accuracy and relevance of tour content, participating in regular training sessions to enhance knowledge.Develop engaging educational materials, including pamphlets or multimedia resources, to support tour narratives and visitor engagement.Assist in managing visitor flow and maintaining a welcoming atmosphere in the heritage site, ensuring compliance with safety and operational protocols.Participate in promotional activities and community outreach initiatives to raise awareness of the heritage site's offerings.Contribute to visitor feedback collection processes to inform continuous improvement efforts of tour experiences.Required Skills: Excellent communication and interpersonal skills.Strong organizational and time management abilities.Flexibility in adapting to different visitor needs.Passion for local culture and heritage.Proficiency in using digital tools and technologies.Problem-solving skills to ensure a positive visitor experience.Teamwork and collaboration with colleagues.Cultural awareness and professionalism in heritage representation.