Clarity Technical Resource/Software Engineer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer.

In this role, you will:

Work efficiently and productively as a Clarity Technical resource with minimal / no guidance and be able to handle multiple competing tasks and meet deadlines.

Responsible for the support activities related to the Clarity Application.

The role involves a combination of technical expertise and customer service abilities.

Coordinating with the Support team, setting priorities, and ensuring timely resolution of the Incidents and requests.

Ensure that all the incidents are recorded, categorized, prioritized and resolved within the agreed service level agreement (SLA).

Handle multiple competing tasks and meet deadlines.

Work efficiently and productively with minimal / no guidance.

Coordinate application patching activities, database restore.

Monitor daily and weekly support tasks.

Coordinate with L1 support team.

To be successful in this role, you should meet the following requirements:

Clarity Engineer: Technical – 2+ years of experience.

Mandatory: CA Clarity PPM (v16.1.0 and above), Oracle, PL SQL, Jaspersoft Reporting, REST API.

Strong experience in development and deployment of Clarity PPM solutions including workflows, portlets, reports, and Clarity v16.1.0 - Base Configuration & Advanced Configuration.

Excellent troubleshooting skills and techniques, Software lifecycle, Strong understanding of database concepts (Oracle, generic SQL).

Good communication, both verbal and written, with a high level of confidence.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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