Associate Managing Consultant, Specialized Product Delivery (Portfolio Product Specialist)

Associate Managing Consultant, Specialized Product Delivery (Portfolio Product Specialist) page is loaded Associate Managing Consultant, Specialized Product Delivery (Portfolio Product Specialist) Apply locations Dubai, United Arab Emirates

time type Full time

posted on Posted 30+ Days Ago

job requisition id R-240309 Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Associate Managing Consultant, Specialized Product Delivery (Portfolio Product Specialist) All About the Role Advisors Deploy is an execution-oriented, client-facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by: • Delivering new products and strategies to market smoothly and efficiently • Successfully implementing complex technology and delivering challenging transformation programs to create new business as usual • Strengthening clients’ internal skills, knowledge, and experience in critical areas • Transforming client processes and optimizing their management practices Support Strategy Execution This role will be responsible for supporting: • Managing portfolio growth and customer engagement throughout the lifecycle of a card customer • Ensuring balanced growth addressing Credit, Operations, Compliance, and Service Delivery risks • Designing and developing best-in-class portfolio programs based on local needs and co-creating globally scalable solutions with the central team • Managing the delivery of regulatory changes to ensure timely implementation with seamless client experience and cost-effectiveness Business • Supporting strategies to grow the credit card portfolio in line with business targets • Initiating customer engagement & balance build campaigns across channels to increase spending and balances • Supporting credit card installment plans, including designing payment plans, implementing sales strategies, and revenue optimization • Collaborating with Marketing and Analytics teams on customer segmentation to promote usage among existing customers • Assisting in retaining profitable customers through robust retention strategies • Analyzing consumer behavior, market trends, and regulatory requirements to identify improvement opportunities • Managing financial performance, developing forecasts and budgets, and monitoring actual performance • Assessing portfolio performance, usage patterns, profitability, and customer feedback for improvements • Ensuring digital platforms align with product constructs and optimizing customer journeys • Enhancing customer experience and loyalty throughout the lifecycle • Engaging stakeholders for governance and control around portfolio programs • Developing KPIs and dashboards aligned with strategic objectives for senior management • Managing feedback and issues involving the credit card business • Collaborating across Risk, Operations, Marketing, Analytics, Technology, Legal, and external partners Processes • Supporting execution of credit card business strategies, ensuring seamless customer journeys • Identifying and streamlining major customer pain points • Supporting digitization of portfolio lifecycle processes Execution and Implementation • Supporting delivery of large client programs from initiation to benefits realization • Executing projects across clients, managing risks, issues, scope, and budgets • Building strong client relationships beyond individual assignments • Identifying new business opportunities for Mastercard solutions Team Collaboration & Culture • Developing business recommendations and delivering client presentations • Organizing work and guiding junior team members • Leading meetings and project management efforts • Contributing to intellectual capital and solution development • Mentoring team members and fostering ownership of project management All About You • Experience managing large, complex projects in multicultural environments • Domain knowledge of payments industry and program management skills • Ability to manage multi-disciplinary, multi-geographical programs • Strong presence and industry insights within client organizations • Excellent communication, presentation, and analytical skills • Ability to handle multiple priorities and work independently • Leadership and team development skills All About Your Education & Skills • Bachelor’s degree or equivalent; MBA preferred • Fluent in local language and English; other languages desirable (Arabic)• Proficient in Word, Excel, Power Point; project management tools preferred • At least 7 years’ relevant experience in cards product and portfolio management • Regional experience preferred • Willingness to travel Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with inherent risks. Every employee must: Abide by Mastercard’s security policies and practices; Ensure confidentiality and integrity of accessed information; Report security violations or breaches; Complete mandatory security trainings as per Mastercard’s guidelines. About Us Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we provide data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we simplify it. Commuters are busy; we speed them on their way. We help create solutions for them. Small businesses are virtual; we give them access to a global marketplace. #J-18808-Ljbffr