Customer Service Manager Elite Force Consultancy

Job Description: Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholders As a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plans Advocate all Dentsply Sirona values in behaviours and communication Manage and coordinate all customer and distributor enquiries Manage the processing of quotation and orders Manage key elements of the shipping process Manage the associated administration ensuring our internal systems are maintained Track the delivery of shipments to distributors after despatch of goods, regardless of terms Prepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage. Prepare and file customer order reports as necessary. Liaise with forwarding agents in the preparation of shipping documents and despatch details, paying attention to detail and ensuring cost effectiveness Manage order request dates in line with service reporting requirements and in order to maximise inventory levels across the business. Working and regularly communicating with internal stakeholders on key matters i.e. shipping details, release instructions (Factory, Warehouse, Finance), business critical reporting Requirements: Qualifications and Experience Previous Customer Service Previous experience of managing a diverse team Experience of providing Trade Marketing support experience is advantageous Microsoft office and ERP systems (experience of Microsoft Dynamics AX and Tally is advantageous) Expert knowledge of Microsoft Excel Experience with International Trade Finance and International Distribution and Shipping Experience with Letter of Credits and associated requirement of documentation etc. Administrative experience, specifically with proven record of data entry. Experience in Customer Services within a supply chain environment is desirable Excellent standard of English is required #J-18808-Ljbffr