Branch Manager - Digital Branch, Sharjah

Careers for a Changing World of Islamic Banking. Posted On 13 May, 2025 Type: Retail Banking Job Category: Retail Banking Job Purpose: To effectively manage and lead a bank branch, adhering to SIB policies and guidelines, and ensuring target achievement, business development, and high customer focus as per the strategic plan for the Branch, Area, and Retail Banking as a whole. Additionally, lead efforts to enhance the customer experience by integrating digital tools within branch operations. Key Accountabilities: Development of Business: Identify opportunities and pursue them to develop the business. Promote branch quality services to gain maximum market share and profitability. Enhance customer interaction through digital solutions. Follow-up on Daily Reports: Review reports related to overdraft, dormant accounts, daily assets & liabilities, profit & loss accounts, suspense accounts, etc. Review financial sheets from previous day’s operations and address unusual situations like overdraft and facilities. People Management: Supervise employee performance, provide support and guidance. Train staff in using digital tools to assist customers effectively. Performance Monitoring: Review internal reports and performance against targets, providing guidance and support. Build a reliable team, give constructive feedback, and analyze KPIs related to digital adoption and customer satisfaction. Customer Relationships: Target sources of funds and attract business to the branch. Develop and maintain strong relationships with existing customers, promoting additional products and services. Meet customers to strengthen relations, gather feedback, and address complaints promptly. Promote digital tools and educate customers on their benefits. Branch Compliance Responsibilities: Serve as the central point for AML, CTF, and KYC matters. Keep the branch updated on AML, KYC, and CTF developments and support staff accordingly. Review account opening applications to ensure proper risk evaluation. Support requests from the Compliance Department and identify risks associated with digital channels. Framework, Boundaries, Decision-Making Authority: Exercise financial responsibilities as per management levels. Work according to established procedures and policies. Make decisions within the scope of the position, referring major decisions to higher supervision. Consumer Protection: Ensure compliance with consumer protection standards, treat customers fairly, provide accurate information, respond promptly, protect customer data, report suspicious activities, and continuously improve customer service in line with regulatory expectations and the SIB Conduct Risk Framework. Qualifications, Experiences & Skills: Minimum Qualifications: University Degree/Diploma in Business, Finance, or Banking. Minimum Experience: 8-10 years in Retail Banking, with at least 4 years in retail branches. Language Skills: Proficiency in Arabic and English, both oral and written. Computer Skills: Essential computer skills and proficiency in digital banking technologies. Other Skills: Strong interpersonal and communication skills, knowledge of banking rules and regulations, team leadership, operational control procedures, and sound knowledge of Islamic Banking principles. Interested candidates should email their applications. An email confirmation link will be sent to activate your profile. Thank you for applying! We appreciate your interest in joining Sharjah Islamic Bank, which has a rich history dating back to 1975, transitioning to Islamic banking in 2002, and offering a broad range of Sharia'a compliant services across the UAE. #J-18808-Ljbffr