Assistant Manager - Sales Servicing, Sharjah

Careers for a Changing World of Islamic Banking Posted On 21 Apr, 2025Type: Retail Banking Job Category: Retail Banking Job Purpose: To supervise and control activities of the sales team to ensure accurate and timely processing of banking operations. To support the business (Direct Sales & Variable Sales) by handling day-to-day operational activities including detailed review of deal proposals, account opening activities, preliminary review and readiness of deals for evaluation, preparation of deal contracts, disbursal/booking in System, post-booking activities, MIS reporting and compilation, liaising with different departments, and maintaining intra-bank relationships for sales support and services.Key Accountabilities: Supervise the performance of coordinators in their daily operations, providing support and guidance to ensure correct and timely task completion. Facilitate staff training rotations to enhance knowledge and provide backups for each function.Attend to and resolve customer issues and complaints according to delegated authorities. Liaise with Head Office to ensure follow-up and timely processing of customer concerns.Review and discuss internal audit report findings, acting appropriately to correct issues and prevent recurrence.Monitor employee performance, identify training needs, and provide coaching to enhance capabilities and performance.Review internal reports, assess performance against targets, and guide further actions as needed.Ensure adherence to policies, procedures, and underwriting guidelines, and handle underwriting approvals as per delegation and guidelines.Qualifications, Experience & Skills: Minimum Qualifications: Bachelor’s or Diploma Degree, preferably in Business Studies, Management, Finance, or Commerce.Minimum Experience: 5 years in branch operations.Working knowledge of Arabic.Proficient in computer applications and banking software.Sharjah Islamic Bank (SIB) has been serving society since 1975, providing banking services to individuals and companies. Established by an Amiri decree issued by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi, a member of the Supreme Council and Ruler of Sharjah, the bank was originally founded as the National Bank of Sharjah. It converted to Islamic banking in 2002, becoming the first bank to do so in the region.The transition from commercial to Islamic banking marked a significant shift, with specialized products and services tailored to customers' needs. The entire organization was converted to operate in accordance with Islamic regulations. Today, SIB offers a broad range of Sharia-compliant retail, corporate, and investment services across extensive UAE networks. #J-18808-Ljbffr