Head of Card Center Operations | Abu Dhabi, UAE

Head of Card Center Operations Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates Head of Card Center Operations Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates Apply now Posted 9 hours ago Permanent Competitive Head of Card Center Operations Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates Apply now Job Description Role : Head of Card Center Operations Location : Abu Dhabi Role Purpose: The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services, overseeing daily operations, ensuring compliance with regulations, managing risks, and improving customer experience. The role also involves leading a team, monitoring financial performance, and integrating technology to streamline processes.Key Accountabilities of the role Strategic Leadership: Develop and implement strategies to enhance card services and align them with the organization's goals.Operational Management: Oversee daily card operations, including issuance, transaction processing, and customer service.Compliance and Risk Management: Ensure all card operations comply with regulatory requirements and manage associated risks.Team Leadership: Lead, mentor, and develop a team of professionals to achieve high performance.Customer Experience: Improve the customer experience by enhancing card services and resolving issues efficiently.Financial Performance: Monitor and improve the financial performance of the card center, focusing on cost management and revenue generation.Technology Integration: Implement and manage technology solutions to streamline operations and improve efficiency.Fraud Prevention: Develop and enforce measures to prevent fraud and ensure the security of card transactions.Vendor Management: Manage relationships with card service providers and vendors to ensure quality and cost-effectiveness.Reporting and Analysis: Prepare and present reports on card center performance, identifying areas for improvement.Specialist Skills / Technical Knowledge Required for this role: Education: A bachelor's degree in finance, business administration, or a related field is usually required. An MBA or other advanced degree can be advantageous.Experience: Extensive experience in card operations, banking, or financial services is essential. This often includes several years in a managerial or leadership role.Knowledge: In-depth understanding of card services, transaction processing, fraud prevention, and regulatory compliance.Skills: Leadership: Strong leadership and team management skills.Analytical: Excellent analytical and problem-solving abilities.Communication: Effective communication and interpersonal skills.Technical: Proficiency in relevant technology and software used in card operations.Certifications: Professional certifications in finance or card operations can be beneficial.Regulatory Knowledge: Familiarity with local and international regulations related to card services Boost your career Find thousands of job opportunities by signing up to e Financial Careers today. #J-18808-Ljbffr