Reservations Agent at Waldorf Astoria Dubai International Financial Centre

EOE/AA/Disabled/Veterans What are we looking for A Reservations Agent serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should possess the following skills and characteristics: Previous experience working as a Reservations Agent in a Luxury Hotel.A passion for delivering excellent customer service.Professional telephone manner and excellent communication skills.Outstanding administration and organizational skills.Proficiency in computer systems.It would be advantageous to demonstrate the following capabilities: Arabic speaking skills.Experience with On Q property management system.Knowledge of Forbes 5-star standards.What will it be like to work for Waldorf Astoria Hotels & Resorts Waldorf Astoria provides guests with an exceptional environment and personalized attention through True Waldorf Service, creating a unique experience. If you value personalized attention and know how to deliver high-quality customer service to all guests, you might be the person we are looking for!A Reservations Agent at Waldorf Astoria Dubai International Financial Centre will serve as the main contact for room reservations and incoming phone calls at the hotel.What will I be doing As a Reservations Agent, you will be the first point of contact for room reservations and guest inquiries. Your responsibilities include: Answering calls promptly and ensuring positive outcomes for guest queries and reservations.Completing reservations using the On Q property management system.Accepting and delivering messages accurately for guests and management.Scheduling wake-up calls at the correct times.Responding to sales inquiries to generate future sales leads.Interacting professionally with guests, ensuring reservations meet expectations.Knowing hotel facilities and promotions, and upselling when appropriate.Handling emergency calls efficiently and relaying accurate information.Providing prompt service while maintaining brand standards.Required Experience Internship experience is acceptable. #J-18808-Ljbffr