Reservations Agent at Waldorf Astoria Dubai International Financial Centre

EOE/AA/Disabled/Veterans What are we looking for A Reservations Agent serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should possess the following skills and characteristics: Previous experience working as a Reservations Agent in a luxury hotel.A passion for delivering excellent customer service.Professional telephone manner and excellent communication skills.Outstanding administrative and organizational skills.Proficiency in computer systems.It would be advantageous to demonstrate the following capabilities: Arabic speaking skills.Experience with On Q property management system.Knowledge of Forbes 5-star standards.What will it be like to work for Waldorf Astoria Hotels & Resorts Waldorf Astoria provides guests with an exceptional environment and personalized attention that creates a unique experience. If you value personalized service and know how to treat every guest with the same high level of care, you might be the person we are looking for A Reservations Agent at Waldorf Astoria Dubai International Financial Centre will serve as the main contact for room reservations and incoming phone calls.What will I be doing As a Reservations Agent, you will be the first point of contact for room reservations and guest inquiries. Your responsibilities include: Answering phone calls and guest queries promptly and professionally.Completing reservations using the On Q property management system.Taking and delivering messages accurately for guests and management.Scheduling wake-up calls at the correct times.Responding to sales inquiries and developing future sales leads.Ensuring reservations meet guest expectations and are accurately recorded.Promoting hotel facilities and ongoing promotions using upselling techniques.Handling emergency calls efficiently and relaying accurate information.Providing prompt service while maintaining brand standards.Required Experience: Intern#J-18808-Ljbffr