Housekeeping Coodinator

Job Description Key Deliverables and Responsibilities Attend to and handle all guest requests for internal services according to hotel standards and procedures.Answer and manage calls and messages using proper telephone etiquette and Movenpick standards.Ensure guests enjoy their stay by providing the finest personal service.Respect guest privacy and maintain confidentiality of information.Report guest comments or complaints appropriately.Manage inventory, monitor supplies, and fulfill guest requests.Update availability of items in the PMS.Follow emergency and security procedures diligently.Perform administrative tasks, coordinate housekeeping office activities, and maintain records.Handle keys securely following procedures.Read and update logbooks regularly.Maintain accurate guest history records in the PMS.Keep equipment clean, areas tidy, and maintain facilities as per the Housekeeping Operations Manual.Undertake special projects and assignments as needed.Participate in daily briefings with the Housekeeping team.Coordinate with other departments based on guest and operational needs.Inform relevant department heads of delays or unresolved issues.Be flexible and willing to rotate within different subsections of the Housekeeping Department.Perform any other duties assigned by the Assistant Housekeeping Manager and the Executive Housekeeper.Adapt to changes, analyze successes and failures, seek solutions, and embrace challenges.Commit to self-development by improving skills, seeking feedback, and adjusting behaviors accordingly.Qualifications At least 2 years of experience in a coordinator or administrative role within a hotel, preferably in Housekeeping.Proficiency in Microsoft Excel and Word.Experience with Hotel Property Management and dispatch systems.Good business practices and people management skills.Positive attitude and professional appearance.Fluent in English, both spoken and written; knowledge of additional languages is a plus.Attentive to safety standards and diligent in following FLHSS standards.Additional Information Excellent communication skills in English; additional languages are advantageous.Strong interpersonal skills and ability to work with diverse teams.Service-oriented with attention to detail.Effective team player and independent worker.Good presentation, influencing skills, and cultural awareness.Flexible, adaptable to change, and proactive in a dynamic environment.Energetic, self-motivated, and trustworthy.Sense of urgency and high integrity, maintaining confidentiality. #J-18808-Ljbffr