Branch Technical Support

Get AI-powered advice on this job and more exclusive features.Work Location: Abu Dhabi We're Hiring: Branch Technical Support Specialist

Abu Dhabi, UAEJPC - 5135Work Location: Abu Dhabi We're Hiring: Branch Technical Support Specialist

Abu Dhabi, UAEAre you a tech-savvy professional with a passion for supporting and enhancing banking systems? We are seeking a Branch Technical Support Specialist to provide technical expertise and support to improve banking operations, system performance, and ensure compliance with regulatory standards. This role offers the opportunity to work on mission-critical applications in a collaborative and high-performing environment.️ Key Responsibilities Provide first-level support for branch applications and resolve day-to-day technical issues.Monitor core systems such as AMBIT, SIGCAP, QMS, MOSAIC, and others; analyze and resolve application errors.Coordinate with vendors on support tickets, change requests, patch deployment, and system configurations.Conduct technical analysis and recommend process/system improvements to optimize banking operations.Support testing, implementation, and integration of new systems or application updates.Maintain documentation of systems, processes, and issue resolutions in line with IT and audit policies.Collaborate with cross-functional teams to translate business needs into effective technical solutions.Ensure IT compliance and security standards are met throughout daily operations.Provide training and guidance to branch users on new technologies and application usage. Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field.Minimum 5+ years of technical support experience, preferably in banking or financial institutions.Proficiency in Java, Oracle/MS-SQL, IIS, and Web Sphere.Familiarity with retail branch banking applications such as Ambit, SIGCAP, QMS, and TCR (preferred).Strong understanding of banking compliance, regulatory standards, and system integration.Demonstrated ability to analyze system performance, recommend improvements, and lead technical support tasks.Experience working with cross-functional teams and external vendors.Strong documentation, troubleshooting, and communication skills.Ability to work under pressure, manage multiple priorities, and meet deadlines.Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Human Resources Services Referrals increase your chances of interviewing at Sundus by 2x Sign in to set job alerts for “Technical Support Specialist” roles.Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Customer Success & Technical Support Specialist – Open Finance Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago Ras al-Khaimah, United Arab Emirates 2 weeks ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 7 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 11 months ago Dubai, Dubai, United Arab Emirates 1 year ago IT Help Desk - Analyst - Infrastructure Team Dubai, Dubai, United Arab Emirates 10 hours ago Dubai, Dubai, United Arab Emirates 10 hours ago Dubai, Dubai, United Arab Emirates 10 hours ago Dubai, Dubai, United Arab Emirates 10 hours ago Dubai, Dubai, United Arab Emirates 10 hours ago Dubai, Dubai, United Arab Emirates 10 hours ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Dubai, Dubai, United Arab Emirates 10 hours ago Dubai, Dubai, United Arab Emirates 10 hours ago Dubai, Dubai, United Arab Emirates 10 hours ago Dubai, Dubai, United Arab Emirates 10 hours ago Dubai, Dubai, United Arab Emirates 10 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr