Technical Support Engineer - FMCG, Dubai

Technical Support Engineer - FMCG, Dubai Technical Support Engineer - FMCG, Dubai Get AI-powered advice on this job and more exclusive features.Technical Support Engineer - FMCG, Dubai Our client, a leading name in the FMCG sector are seeking an experienced Technical Support Engineer to join their local technology operations in Dubai. This is a key hands-on role for an experienced IT support professional with a strong grasp of systems, infrastructure, and cybersecurity best practices.The ideal candidate will be proactive, service-oriented, and capable of resolving a wide range of technical issues; from user support and network troubleshooting to incident resolution and vulnerability management. You’ll also play a key role in supporting cybersecurity operations and ensuring compliance with global IT standards.Key Responsibilities: Monitor and troubleshoot IT systems, applications, and infrastructure (cloud and on-prem), responding swiftly to incidents Conduct root cause analysis for recurring issues and implement effective, long-term solutions Support and maintain endpoint hardware (laptops, printers, servers) and assist end-users with day-to-day technical issues Execute IT changes in a controlled, secure, and documented manner Ensure systems are patched regularly and aligned with lifecycle management policies Maintain up-to-date asset and configuration records in the CMDBSupport and enforce cybersecurity measures in line with global standards (e.g., NIST), including ISMA assessments and audit compliance Collaborate with regional and global IT teams on security enhancements and threat mitigation Recommend tools and improvements to enhance infrastructure stability and performance Guide users during incidents and promote awareness of safe IT practices Ensure compliance with internal controls, IT governance, and ITIL-based service management processes Skills & Experience Required: Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field5+ years of experience in IT support, system administration, or network/security roles Professional certifications (e.g., Microsoft MCSA, Comp TIA, Cisco) are an advantage Experience with ticketing tools like Service Now and hands-on knowledge of ITIL processes Proficient in troubleshooting software issues (Office 365, Teams, email clients) and endpoint hardware Knowledge of core networking concepts (LAN/WAN, DNS, DHCP, TCP/IP, VPNs)Experience with VMware v Sphere/ESXi, server patching, and backup processes Familiar with endpoint protection tools and security incident response procedures Ability to interpret logs and data to diagnose issues and identify trends Strong documentation habits and a structured approach to problem-solving Service-oriented attitude with excellent communication and time management skills Comfortable working under pressure in a fast-paced environment Service-focused, detail-oriented, and committed to continuous learning and improvement Benefits: Visa, Medical Insurance, Flight Tickets (family), Company Bonus Scheme Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Information Services Referrals increase your chances of interviewing at Kingston Stanley by 2x Sign in to set job alerts for “Technical Support Engineer” roles.Application Support Specialist- TCS BANCSDubai, Dubai, United Arab Emirates 1 year ago Application Support Specialist- TCS BANCSInformatics Technical Support Specialist Technical Support Engineer - Hydrolox MENATechnical Support Engineer - Base Stations and Links We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr